Vacancy caducado!
Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Systems Support Tech I.
Key Responsibilities. Field incoming problem tickets from end users to resolve server provisioning and decommissioning and asset management Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Assist with research into backup and disaster recovery products and services in support of growing services Data center capacity planning Assist in creating documentation and evangelizing of services trainings in the form of Help Article, How-To broadcasts, etc Develop, test and implement technical solutions Modify and maintain Data Center Infrastructure Manager (DCIM) application Prepare technical, operational and user related documentation in support of data center operations process procedures Coordinate with customers for IT service delivery needs Plan and continuously improve service delivery process and procedures Will develop business continuity and disaster recovery plans based off customer needs. . Develop relationships with IT service delivery customers Create and analyze KPI metrics to ensure key business objectives are being met Perform other related duties as assigned. Requirements and Skills. This position is looking for the following skills:. Hands-on knowledge of mission critical environments, compute/network/storage technologies and service delivery elements Proven experience with troubleshooting principles, methodologies, and issue resolution techniques. Knowledge of enterprise IT services Ability to develop and interpret technical documentation for training and end user procedures. Good analytical and problem-solving abilities. Ability to present ideas in business-friendly and user-friendly language. Very strong customer service orientation. Excellent written, oral, and interpersonal skills. Experience working in a team-oriented, collaborative environment. . Ability to develop and interpret metrics and . Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; lifting and transporting of moderately heavy objects (50lbs.), such as computers and peripherals Who is Calance?Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.Calance - the place to grow.www.calance.comVacancy caducado!