CimaSolutions LLC is a technology services company dedicated to providing superior quality service to a wide range of businesses. Leveraging state-of-the-art software and world-class service, CimaSolutions strives to deliver affordable and reliable solutions for all your technology needs.
CimaSolutions LLC is an innovative communication cabling company with extensive expertise in the planning, design, project management, and installation of voice, data, audio, and video networks and systems. Our reputation and our proven track record of success, have created an expansion of our services to include:
Voice, Data, Audio/Video, Security, Paging, Intercom Wiring
Moves, Adds and Changes (MAC) Services
Independent Cable Plant Testing and Certification
CimaSolutions is also a Low Voltage communications cabling contracting company with a background in the VOICE, DATA, SECURITY, A/V, CCTV, FIBER OPTIC industries. Experienced with installing, terminating, and testing cabling for low voltage systems such as VOICE/ DATA, A/V, SECURITY, CCTV.
- Building of communication rooms/closets with equipment racks and cable management systems.
- Perform moves, adds, and changes (MAC) on existing communication cable plants from a single floor to campus environment also able to read floor plans/ drawings and interface with clientsProvide solutions and support to multiple retail stores across Connecticut, Massachusetts, New York, New Jersey, and Pennsylvania
Some examples of retail stores we support are Walgreens, Khols, Walmart, Subway, Advanced Auto Part, Fastenal Company, among many others.
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on-site installation, repair, maintenance, and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safe manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with the technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Proven Field Service experience
Ability to troubleshoot, test, repair, and service technical equipment
English literacy
Ability to work flexible shifts and to adapt to changing work schedules
Familiarity with mobile tools and applications
Technical degree or certification