Team 
The Global Strategic Customer Engagements (Elevate) team drives high-impact global strategies that support ServiceNow’s long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive, fast-paced learning environment to thrive in. This role offers an incredible opportunity to accelerate your career in technology while shaping how ServiceNow engages its most strategic customers. Role 
We are seeking a Customer Advocate to serve as a trusted partner in executive and customer engagement. This role will drive customer engagement, strengthen relationships, and act as an extension — and, over time, a proxy — for our GVP, Strategic Customer Engagements in customer settings. You will curate and optimize engagement strategies, harness AI-enabled insights, and ensure flawless execution that advances ServiceNow’s most important customer partnerships. What You Get to Do in this Role Drive Customer Engagement Strategy – Curate and prioritize the right portfolio of customers, partners, and events for El engagement, working closely with sales leaders to ensure every interaction advances strategic relationships. Orchestrate End-to-End Engagements – Manage the full lifecycle of customer interactions, from creating briefing materials and shaping narratives to attending meetings, capturing takeaways, and ensuring flawless follow-through on action items. Coordinate with the Office of the CEO and P5 advocate teams to ensure seamless handoffs, consistent information transfer, and a cohesive customer experience. Deepen Executive Relationships – Strengthen ties with top customers and partners, proactively nurturing long-term connections, closing the loop on major deals, and stepping in as a trusted liaison during high-visibility situations. Scale and Innovate Elevate Engagement – Lead projects to codify best practices, secure customer-led speaking opportunities, and partner with cross-functional teams (Now on Now, Comms, etc.) to amplify impact through content, events, and media. Serve as a Strategic Thought Partner – Act as an indispensable advisor to Elevate leaders, helping inform compelling customer narratives, supporting deal pursuits, and over time becoming a credible proxy in customer and partner meetings. Continuously Improve Engagement Models – Define success metrics, apply data and AI insights, and iterate engagement models to maximize the value and effectiveness of executive and customer interactions. Success Attributes Versatile Problem Solver – Creates clarity in ambiguity; trusted advisor to executives and teams. Sales DNA – Understands enterprise decision-making and how to advance deals. Executive Presence – Communicates with brevity, polish, and impact. High Energy & Pace – Thrives in fast-moving, high-volume workstreams. Emotional Intelligence – Builds strong relationships and navigates conflict with empathy.