Description:
Deliver the highest level of customer service experience
Answer customer calls, reset passwords
Assist with creating accounts
Uploading documents
Answering general questions
Engage with customers over the phone and reply to online chat inquiries
Help customers manage their accounts
Verify eligibility for coverages/review healthcare options etc.
Diagnose, assess, and resolve problems or issues in a timely manner
Display flexibility and willingness to accept constantly changing project/program updates
Demonstrate corporate values on a consistent basis
Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams
Adhere to regulated guidelines for communications via all channels
Interpret and follow defined procedures and policies
Input customer information into a database
Various administrative duties as assigned
Skills:
Customer service,
Inbound calls,
Microsoft office,
Troubleshooting,
Technical skills
Additional Skills & Qualifications:
Must be able to provide their own computer/laptop with working camera for the first 3 weeks of training.
After, customer service at a high level, and call center is preferred but they are open to a PROFESSIONAL retail/food service background
High level food service/retail background required. RECENT work history - no large gaps in their tenure or recent history.
Must have high speed reliable Internet (35 Download speed or better)
Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)
Experience Level:Entry LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.