One of the largest eCommerce/tech based company is hiring multiple HR Assistants to support the My HR Live Support team. Role will be 100% remote, but candidates must reside within the U.S to be considered for the role. Duration: 6 month contract to start off with potential for extension/conversion Compensation: $21/hr Location: 100% remote Schedule: 3 openings: Sun-Thu , 4:00am-12:30pm PST & 3 openings: Tue-Sat , 4:00am-12:30pmPST Training: 4 weeks, Monday- Friday from 6am-3pm PST Start date: 7/15/2024 We are striving to be Earth’s Best Employer and to get there, we need exceptionally talented, bright, and driven people. Join the My HR Live Support (MHLS) team and help make a difference for all employees. We provide accurate, consistent and timely responses to inquiries from employees through various contact channels including phone, Chat and Web case. The MHLS Professional is dedicated to servicing and interacting with employees in a way that builds trust by providing accurate information and resolving issues. This role is unique as it will require you to use critical thinking and fact-finding skills to make decisions to resolve employee requests. Our HR Professionals must be able to ask our employees probing questions to fully understand the request and what kind of support they need. They do this through utilizing business processes with a high attention to detail, accessing multiple resources to find the right information and communicate effectively with them. A high degree of ownership, strong communication skills, and the ability to handle sensitive situations with care and empathy are essential for this position. This is a fast-paced environment requiring ability to quickly pivot through several communication forms, prioritization of work to be completed as well as follow-through and execution with attention to details while always keeping the customers’ needs first. Key job responsibilities: Join the My Live HR Support team and help make a difference for all employees! We are hiring Associates for our MyHRLiveSupport Team. The MyHRLiveSupport department is part of the HR organization. The MyHRLiveSupport area is the first point of contact by phone, chat or tickets for inquiries related to payroll, policies and benefits, among others. The MyHRLiveSupport associate is an HR representative that takes care of phone related contacts from employees across the US, EMEA(Europe), Canada and LATAM (Latin America). Associates will work one-on-one with employees of these areas while maintaining successful partnerships with HR Business Partners, Benefits, Stocks, Payroll, Talent Management and Operations partners to find the solution for the customer while providing a world-class employee experience. In this role you will master your research skills and ability to resolve HR issues coming in via the MyHRLiveSupport phone system while using our case management system to document and track every call with high level of accuracy. Moreover, you will encourage self-service tools available for all employees. As a member of the HR organization, you will handle confidential and sensitive information, as well as demonstrate strong integrity and ethical behaviors. You will use your strong analytical and critical-thinking skills to bring about continuous improvement on a daily basis; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
The MHLS team is comprised of HR Professionals supporting employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MHLS Professionals your responsibilities will be:
Receive and resolve inquiries primarily via phone, chats, and emails from employee contact channels.
Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on suitable resolutions
Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
Basic qualifications/ experience· 2-3+ years of experience working in a call center environment handling high volume environment · Willingness to work in call center / contact center / Help desk environment· Willingness to work in 247 support process including night shifts if required· Strong attention to detail and good interpersonal skills· Strong decision making and problem-solving skills · Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.· Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards. · Ability to multi-task and agility to change in fast-paced dynamic environment· Proficient with MS Excel, Word, email writingPreferred qualifications/ experience:· Experience in HR/HR shared services· Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. · Knowledge of Six Sigma methodology and tools· Knowledge of US federal and state laws. · Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: Medical, dental & vision 401(k)/Roth Insurance (Basic/Supplemental Life & AD&D) Short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Transportation benefits Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.