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Product Consultant: Product Front Line Unit (FLU)Process Matrix SupportCharlotte, North Carolina;New York, New York; Atlanta, GeorgiaJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Job Description Details:Jointly accountable for the development, improvement and the critical deliverables of processes within the Merchant Product & Global Receivables organization, and the development of controls in adherence to the Enterprise Risk Framework. Requires and ability to influence business partners through strong communication skills and an ability to “translate" business, technology, operations and data requirements into sustainable processes with strong controls with established performance metrics.The strongest candidates will have a love for problem solving, great partnership skills with the opportunity to work in an environment that is constantly changing and highly visible. Responsible for keeping efforts on track and on time while ensuring a high quality end product is delivered.This position plays a critical role as the day-to-day Product Management support partner to drive out process efficiency and controls initiatives. The person fulfilling this position must be viewed as a trusted advisor, action oriented partner, able to quickly and effectively integrate into situations requiring attention with a strong focus on assessing and responding quickly to meet deadlines.Responsibilities:
Acts as an ambassador of the risk culture
Critical support partner in the Product organization, providing subject matter expertise focused on process design, delivery, controls and risk mitigation.
Prepare process maps
Identify control points and validating metric effectiveness for product processes, projects and overall change management needs.
Gather and organize data in order to monitor and validate the effectiveness of key controls, mitigation strategies and action plans.
Business process control design, and risk identification support for Merchant Product & Global Receivables business area. This includes timely development and successful execution of metric validation.
Influence business partners (front line unit, business controls, risk, and audit) through strong communication skills in order to successfully build sustainable processes with strong controls with established performance metrics.
Process Design work- Demonstrated ability to map current and future state processes, to identify controls, control gaps and opportunities for improvement.
Engage stakeholders across Merchant & Global Receivables and influence their commitment to achieve Enterprise process, control and risk management deliverables, ahead of stated deadlines.
Executing operational risk efforts, including, but not limited to proactively identifying, escalating and debating control and metric needs, in addition to product process/ control gaps for remediation, including assisting with issue management documentation.
Build strategic plans and work across multiple business areas within Merchant & Global Receivables and across the broader Enterprise Payments organization to implement requirements on target and on time.
Analytic mind set- Formulating data driven solutions, through an ability to identify and assess a variety of data sources and channels. Experience using analytics and critical thinking skills to develop strategies and appropriate controls to remediate risk.
Required Qualifications:
Learn and support others
Minimum of 3 years' of business process and control design/ risk identification related and/ or Line of Business experience preferred.
MS Office products, specifically Excel, Visio, Word and, PowerPoint experience
Pick up new information quickly, working independently as a sole contributor
Multi-task and collaborate on multiple priorities with multiple Stakeholders
Capable of working in a fast-paced, multi-priority environment with the ability to quickly adapt to changing business priorities
Effective planning, prioritization and time management is critical for this role
Flexibility and adaptability to change in scope of role
Desired Qualifications:
Merchant and Global Receivables products knowledge
SPI processes (POP)/ metric process (ORCIT) knowledge
Navigate the enterprise and influence throughout the organization
Minimum Education Requirements: Bachelor’s Degree or equivalent experienceSkills:
Analytical Skills
Organizational Skills
Detail Oriented
Consultative Skills
Risk Management Skills
Program Management Skills
Time Management
Communication Skills (Witten and Oral)
Presentation Skills
Shift:1st shift (United States of America)Hours Per Week:40Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf) .Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.
Vacancy caducado!