OverviewTheRollouts Principal Program Lead’s primary responsibility is to lead, influence, consult, and direct various highly complex, time sensitive and business critical restaurant equipment programs and initiatives. Specifically, this role is designed to keep focus and momentum on business-critical strategic projects that affect all Operators and the overall organization. Additionally, they will partner with T&R Leadership team on developing strategy priorities and a multi-year team plan. Responsibilities
Serve as member of the expanded Test & Rollouts (T&R) Leadership team, reporting to a T&R Director.
Manages multiple critically important & strategic projects that are defined as having enterprise impact.
Serves as a strategic thought partner on business initiatives and acts as the voice of RD with other CFA organizations
Assesses impact of enterprise decisions and analyzes options to develop recommendations for how processes and workflows should change to account for enterprise shifts.
Engages with cross-functional leaders to align expectations on decision-making and impacts to RD
Independently lead and manage highly complex, time sensitive and business critical corporate restaurant equipment rollouts and retrofits with specific responsibilities of developing project scope & plan, budget management, RFP’s, vendor/contractor qualification and selection, and communication strategy development.
Lead numerous, possibly concurrent, projects with significant business impact and act as a key representative on-behalf of Restaurant Development.
Serve as a coach to Specialists, Project Leads, and Sr. Project Leads on the team due to SME knowledge of T&R strategy development and execution best practices
Accountable for the execution success (timeline, budget, Operator experience) of projects
Accountable to develop custom execution strategies for individual projects, working with stakeholders for alignment and support.
Partner with various departments during the research and development phase of innovation projects.
Forecast equipment procurement needs for chain-wide rollouts and communicate with appropriate vendors, manufacturers, and suppliers.
Strong knowledge of restaurant equipment including how the various components function within the overall restaurant environment and act as a resource to others
Work alongside T&R Director to build team strategy and pursue process enhancements when possible.
Responsible to understand all projects on the T&R team and work to align when there are opportunities for combined execution or other deployment opportunities.
Minimum Qualifications
Bachelor's Degree
8 years of professional work experience
Strong project management & communication skills
Strong computer skills (Microsoft Word, Microsoft Excel, Microsoft PowerPoint)
Strong organizational skills; ability to prioritize and manage multiple projects
Strong analytical & problem solving skills
Technical knowledge and experience in the area of equipment, construction, and/or facilities management (retail/restaurant environment preferred)
Ability to take initiative, recognize needs, and act without prompting from supervisor
Self-motivated for continuous improvement of personal skills and business systems
Preferred Qualifications
8-10 years of professional experience
Bachelor's Degree with a concentration Business, Engineering, Design, Construction, Project Management, or other Technical Field of Study
Experience in a retail/restaurant environment
Chick-fil-A, Inc. OR Chick-fil-A Restaurant Experience
Minimum Years of Experience8Travel Requirements20%Required Level of EducationBachelor's DegreeRequisition ID2024-16933Job FunctionRestaurant DevelopmentPosition TypeExperienced ProfessionalsPosting Location : LocationUS-GA-Atlanta