DescriptionAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesYour day job will include (but not limited to): Physical Requirements (all physical requirements may be done with reasonable accommodations). This position has a physical component requiring the ability to lift & rack equipment up to 40lbs; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. This role involves up to 60% travel, including some international travel. Candidate must be able to accommodate travel requirements. Installation and configuration of routers, switches and DWDM hardware. Troubleshoot fiber optic and copper cabling, network installations and configuration. Coordinating colocation remote hands for new capacity installations. Coordinating colocation remote hands and eyes for any network issues. Resolving colocation facility issues. Identify, coordinate, and remediate outside plant (OSP) connectivity issues. Participating in small to mid-size projects creating or expanding colocation sites. Building relationships with remote facilities to ensure swift response times to events. Performing site audits to ensure safety and quality meets AWS standards. Improving all operational processes within each site and/or cage. Updating AWS tools. Providing status updates to stakeholders via internal tools. Decommissioning of cabling and network hardware in collaboration with partner teams as needed.A day in the lifeYou are someone who is highly autonomous, very detail oriented and possesses very strong written & verbal communication skills. You will have previous hands on technical troubleshooting experience and a proven ability solving complex problems. You possess strong technical knowledge of fiber optics and networking equipment.You will have experience building relationships with internal and external teams/customers along with innovating effective solutions to meet issues & problems as they arise. You maintain high standards for colocation cabling and maintenance. You seek out ways to improve yourself and the processes and systems with which you work.Most of all you will also have a passion for technology along with a desire to be the best at your job every day!About the teamAs a Colocation Technician in AWS you will get to help build and maintain a Cloud Computing Infrastructure across a number of local and remote Edge locations in the Americas.The role involves some periods working independently from your team and requires the ability to drive change while maintaining excellent communication.We are open to hiring candidates to work out of one of the following locations:Atlanta, GA, USABasic Qualifications
Bachelor’s Degree (BA or BS) in computer science or management or equivalent experience
2+ years of Linux, UNIX administration
2+ years troubleshooting Network installation and configuration
2+ years triaging and repairing data center and colocation site fiber optic cabling/systems and network hardware
Preferred Qualifications
Experience dealing with customers during problem resolution and operating efficiently under pressure.
Understanding of distributed and service-oriented architectures.
Proven ability to manage customer expectations and resolve conflicts that balance client and company needs.
LEAN, Sigma and Operational Excellence knowledge and/or proficiency.
Excellent knowledge of server hardware.
Excellent knowledge of Linux, UNIX administration.
Copper/Fiber Optic Testing/Cabling Standards.
Understanding of DWDM and TCP/IP networks.
Proficiency with MS Office, MS Project, SQL.
Excellent prioritization and time management.
4+ years working in a data center operations environment.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.