The Global Benefits COE is seeking a US Benefits leader with extensive knowledge and experience in leading and driving the US Health and Welfare (H&W) benefits strategy and end-to-end delivery. The Director, US Benefits is responsible for strategy, design, operational delivery and team leadership for the US H&W teams. Programs include medical, dental, vision, life and accident insurance, time off, disability, and all other voluntary benefits available to US employees. This role is accountable to lead and drive how we deliver our US H&W programs in an operationally effective, financially prudent, legally compliant, competitive, and innovative way. Reporting to the Senior Director, North America Benefits, the Director, US H&W Benefits is accountable for delivery of all in scope benefits elements, including program and vendor management, financial management, compliance and governance, operational delivery and employee experience. Key Responsibilities:Partner with other leaders within the Global Benefits COE to enable US benefits to be part of a cohesive and aligned function across benefits strategy, delivery and financial management.Evolve and deliver a holistic, multi-year US benefits H&W strategy that aligns with overall Visa and People Team (HR) objectives. Bring well thought out recommendations and strategies to senior leadership showing a comprehensive view by program and investment.Manage and lead the team responsible for end-to-end delivery of medical, dental, vision, life insurance, absence management, time off, disability, and ancillary programs.  Role will include managing programs.Lead and direct external partners and the H&W team through the process of benchmarking and market research and drive the strategy to ensure our benefits offerings remain competitive and attractive to current and potential employees.Develop and maintain metrics and key performance indicators (KPIs) to measure the impact and value of in-scope programs.  Prepare regular reports on benefits utilization, costs, and employee satisfaction to inform decision-making by senior leadership.Lead and manage benefits vendors and external partners to ensure programs are delivered with the highest service levels and positive employee experience.Lead and manage Request for Proposal (RFP) activity for all programs, work with consultants, Visa sourcing and legal to bring recommendations to senior leadershipCollaborate and partner with the internal People Team shared services and employee relations teams on effective management of employee issues and escalation support.Monitor and report on the effectiveness and utilization of in scope benefits programs and bring recommendations to leadership for improvements or modifications.Lead and drive audits and assessments and ensure compliance with legal and regulatory requirements and ensure all in scope benefits comply with legislative requirements, such as the Affordable Care Act (ACA), HIPAA, ERISA, FMLA, and other applicable regulations (making timely necessary adjustments to benefits programs and policies).Collaborate with legal and compliance teams to develop and maintain documentation and reporting necessary for audits and regulatory filings.Develop and implement effective communication strategies that drive engagement and value and educate employees about our benefits programs.Prepare and ensure timely distribution of benefits communications, including plan documents, summary plan, descriptions and enrollment materials.Lead and mentor a team of benefits professionals, providing guidance, support, and fostering a culture of continuous learning and development.Partner with internal finance teams on budgeting, fringe accounting and manage the governance, approval process and reporting for budgeting and funding of in scope benefits.Lead ad hoc projects related to H&W benefits assessments and delivery.Identify areas for program improvement such as simplification of the policy, enhancements and harmonization.Provide benefits leadership and oversight for M&A activity that touches in scope benefit programs.Key Competencies for Success in the Role:Relationship Building and Influencing: Demonstrated ability to build executive level relationships by establishing mutual respect, credibility, and trust, while also able to relate to employees at all organizational levels. Strong influencing skills combining high-level human capital knowledge with deep organizational understanding. Influences through expertise, data, respect, integrity, and persuasion.Results Oriented: Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status-quo, continually striving for excellence. Enjoys working hands-on.Agility: Role model agile and adaptive mindset. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details. Able to quickly pivot and re-prioritize in a fast paced, rapidly changing environment. The ability to manage in a highly complex and often ambiguous environment.Values and Leadership: Demonstrates alignment to Visa's building blocks (Innovation, Trust, Access and Prosperity).  Highly ethical and can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.Change Agent: Ability to formulate and implement change management plans. Knowledgeable about when and how to introduce change, in such a way that it is broadly accepted and institutionalized. Comfortable designing for the future, while managing day-to-day delivery. Able to anticipate risks and propose practical plans to mitigate them. Appreciates the Benefits function’s impact and how Benefits is an integral part of the company's business strategy. Data driven mindset: Ability to identify trends and extrapolate insights from complex organizational data using this information to make informed decisions and recommendations to leadership.Communication: Excellent verbal and written communication skills. Operates and communicates in a transparent fashion. Perceptive and intuitive nature with ability to translate observations into feedback and coaching.  Must be adept at storytelling and use of PowerPoint and data to do so.Execution and Decision Making: Outcome orientated and able to act decisively and deliver. Ability to leverage strong judgment to make effective and balanced decisions. Comfortable with analyzing data for the use in decision making and to inform actions. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.