Client Concierge Coordinator

An exciting opportunity to join the opening team of our upcoming AP House in Atlanta, GA. As an integral part of the AP House, Atlanta team, the Client Concierge Coordinator plays a crucial role in creating memorable experiences for all guests.As Client Concierge Coordinator you will be required to assist the client's journey in the boutique. You will be expected to handle and process all reservation enquiries, welcoming clients and gather information to build client's profile, reporting directly to the Boutique Director,RESPONSIBILITIES:Foster and maintain strong relationships and smooth collaboration with the entire team.Promptly and courteously answer phone calls in line with AP standards.Accurately handle and process all reservation inquiries, including walk-ins.Relay special guest requirements to the relevant team members.Accurately process all cancellations and amendments.Ensure all reservation details are properly recorded in the CRM, including guest profiles and preferences (seat, sales associate, F&B).Send reservation confirmations (via email, letter, or call) within 24 hours.Welcome guests warmly and courteously, following AP standards.Assist guests with their belongings, ensuring their prompt return.Forward personal information to the relevant team members as needed.Support the manager and team during each shift to ensure smooth, efficient service.Contribute to the effective management of the boutique, upholding high moral standards.Be an active team player.Escort clients to their sales associate, assist with obstacles (e.g., steps), and offer/serve beverages.Notify the manager on duty of any guest feedback, requests, or complaints for immediate action.Assist guests upon leaving the boutique or returning to their seat.Maintain the tidiness and cleanliness of the reception area.