Director of Portfolio Application Support (Digital Industries Process Automation)

Job Family: SalesReq ID: 402090Director of Portfolio Application Support (Digital Industries Process Automation)Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?As the Director of Portfolio Application Support, you will be responsible for leading a team of technical professionals in support of significant business volume and market share growth for the Process Automation Portfolio. You will lead the newly formed Portfolio Application Support Organization, which brings together product experts from across the Process Automation business into one team who will support customers with their pre- and post- sales needs. Your team will provide pre-sales technical support, application support, and post-sales service for the Process Automation Portfolio. In this role, you will closely collaborate with Digital Industries Sales and the Process Automation Business Unit to ensure that we are optimally deploying our resources to drive growth and increase market share. The ideal candidate for this role is growth minded, an excellent communicator, highly organized, and has both the technical and business acumen to drive and optimize a best-in-class Application Support group in pursuit of our growth targets.This role leads the teams responsible for pre-sales technical consulting, application engineering & hotline support, and portfolio services (approximately 25 people overall) and reports to the Director of Portfolio Sales Development within the Process Automation Business Unit (Siemens Digital Industries) in the United States.Director of Portfolio Application Support (Digital Industries Process Automation)This position will be remote in the continental US.Role Description

Leading a team of Application Engineers, Technical Sales Support, Service Technicians with backgrounds from multiple business lines to form a highly efficient and collaborative team

Orchestrating the pre-sales technical product and applications support required to win customer opportunities in close collaboration with the Digital Industries Sales Organization

Working with peers within the Portfolio Sales Development organization to optimize internal processes and interfaces in the pursuit of opportunities

Overseeing your team in supporting Siemens Sales Channels with appropriate technical support

Managing change and the introduction of new processes and sales approaches within the newly established Portfolio Sales Development Team within Process Automation

Coaching and properly skilling your team to enable success in the new structure

Managing hotline support for the measurement intelligence products

Levering the team to support trainings for internal resources and external partners

Coordinating technical escalation topics with the Process Automation Headquarters

Overseeing repair and service activities for select instrumentation products, especially continuous gas analyzers (CGAs)

Developing a new process for handling continuous gas analyzer repair

Proactively managing the utilization of the team to balance the customer experience and costs

Travelling up to 25% of the time

You will win us over by having the following qualifications:

8 or more years of work experience in a large corporate setting. With at least 5 of those leading engineering, technical support, or services teams

Awareness of the core technologies within Process Automation (distributed control systems, process instrumentation, industrial power supplies and networking, and simulation software), key customer markets (Oil & Gas, Chemical, Water & Waste, Water, Food & Beverage, Mining and Cement industries etc.), and competitors

Deep knowledge of at least one of the core technologies within Process Automation

Experience developing or optimizing processes

Business acumen and demonstrated success managing departmental budgets

Excellent communication skills, both written and verbal

Strong delegation skills

Ability to influence and deliver results in a matrixed global organization

High degree of professionalism and integrity

Preferred Qualifications:

Proven experience driving change management activities

You will benefit from:Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be located here: https://www.benefitsquickstart.com/siemens/index.htmlThe pay range for this position is $88,300.00 to $151,400.00 and is eligible for Sales Incentive, and the annual incentive target is 15 % of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.Create a better #TomorrowWithUs.About Siemens:We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.Our Commitment to Diversity, Equity, and Inclusion:We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here (https://www.siemens.com/us/en/company/environmental-society-governance/diversity.html) .Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.#LI-JK1Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .