Established trucking company in Miami is looking to fill a position in its Dispatch Department, with career advancement possibilities.
Responsibilities:
Responsible for overseeing the timely pickup and delivery of all customer orders within assigned area while maintaining customer expectations. Ensure efficient utilization of drivers and equipment
Direct and schedule drivers' work. Notify drivers of work assignments to ensure on-time movement of goods to maximize operational efficiency. Regularly monitor driver activities and performance.
Identify and resolve daily service and scheduling issues. Inform and escalate service issues to management as appropriate. Maintain timely and professional communication with customer contacts on issues impacting service and overall performance.
Monitor drivers' hours of service
Effectively communicate with customer on a regular and timely basis regarding issues impacting the customer and/or their service expectations.
Accurately prepare and process data and paperwork including but not limited to maintaining driver activities in computer systems, activity reports/trip documents, driver hours of service, fuel tickets and other required items.
Requirements:
High school diploma/GED or equivalent work experience.
Comfortable handling a very HIGH volume of incoming calls (over 200 calls per day)
1-2 years of Transportation, dispatching or other related experience.
Excellent written and verbal communication skills.
Bilingual in English and Spanish is a must.
Strong working knowledge of technology within dispatch systems and Microsoft Office Suite.
Data entry must be proficient and timely
Attention to detail, Problem solving skills as well as the ability to think outside of the box is key in this role. to be bilingual and experienced with computers.
Job Type: Full-time
Pay: $1,000.00 per week
Schedule:
Monday to Friday 6:00am - 5:00pm
Saturday 7:00am - Noon (alternate weekends)
Experience:
Dispatching: 1 year (Preferred)
Work Location: In person