Job Posting: Service Manager - Window and Door Company
Position Summary: The Service Manager will be responsible for managing the service department, ensuring customer satisfaction, and improving service processes. This role requires strong leadership, exceptional organizational skills, and a commitment to quality. The Service Manager will oversee a team of service coordinators and technicians, manage customer service requests, and collaborate with other departments to ensure seamless operations.
Key Responsibilities:
- Department Management and Performance Monitoring. Lead the service department, including hiring, training, and supervising service coordinators. Monitor technician performance, providing coaching and feedback to maintain high standards.
- Customer Coordination and Issue Resolution: Organize service requests, schedule appointments, and manage escalated customer inquiries to ensure timely and satisfactory resolutions. Maintain a customer-centric approach in all interactions.
- Process Improvement and Warranty Oversight: Develop and implement policies and procedures to enhance efficiency and customer satisfaction. Oversee the warranty claims process to ensure timely and accurate resolution.
- Interdepartmental Collaboration: Work with other departments (e.g., warehousing, material coordination, installation) to address customer needs effectively. Ensure smooth communication and cooperation between departments.
- Reporting and Industry Awareness: Prepare regular reports on service department performance, including key metrics and KPIs. Stay informed about industry trends and developments, integrating best practices into service operations.
Qualifications:
Bachelor’s degree in business administration, management, or a related field preferred. Minimum of 1 to 2 years of experience in a service management role, preferably in the window and door industry. Strong leadership and team management skills. Excellent organizational and problem-solving abilities. Outstanding customer service and communication skills. Proficiency in Microsoft Office Suite and experience with service management software.
Ability to stay current with industry trends and best practices.
Compensation:
Pay range: $58,000 to $70,000 annually
Benefits: Competitive salary and performance-based incentives. Comprehensive benefits package, including health insurance, retirement plans, and paid time off. Opportunities for professional development and career advancement.