Must have prior moving customer service experience
Join an elite team of moving sales professionals, in Fort Lauderdale. Our office overlooks Ftl intercoastal waterways and downtown Fort Lauderdale.
Some of the responsibilities include:
1. Handling customer inquiries: Responding to phone calls, emails, and online chat messages from customers seeking information about moving services, quotes, and logistics.
2. Providing guidance and support: Assisting customers in understanding the moving process, explaining services offered, and addressing any concerns or questions they may have.
3. Coordinating logistics: Working closely with carriers to ensure smooth and timely delivery of goods. This includes scheduling pick-ups and deliveries, tracking shipments, and providing updates to customers.
4. Resolving issues: Handling customer complaints, problems, and disputes in a professional and efficient manner. This may involve investigating issues, coordinating with relevant departments, and finding appropriate solutions to ensure customer satisfaction.
5. Maintaining records: Keeping accurate and up-to-date records of customer interactions, transactions, and complaints in the company's database or CRM system.
7. Providing post-move support: Following up with customers after their move to ensure their satisfaction, address any post-move issues, and collect feedback for continuous improvement.
8. Collaborating with team members: Working closely with other customer service representatives, sales teams, dispatchers, and operations personnel to ensure efficient communication and coordination throughout the moving process.