Job Description:
We are looking for a proactive and organized Customer Support Assistant to join our team. The ideal candidate will provide excellent support to our customers, addressing their needs and ensuring a smooth and positive experience. This role is vital to maintaining our commitment to exceptional service and customer satisfaction.Responsibilities:Respond to customer inquiries via phone, email, and other communication channels.Assist customers with orders, returns, and general account inquiries.Maintain detailed and accurate records of customer interactions and resolutions.Collaborate with internal teams to ensure prompt and effective problem resolution.Identify and escalate complex issues to the appropriate departments.Continuously learn about our services to provide accurate and updated information.