Job Description
We are seeking a highly motivated and detail-oriented Customer Service Liaison to join our team. This role is responsible for serving as the main point of contact between our clients and internal departments, ensuring seamless communication, prompt issue resolution, and a superior customer experience. The ideal candidate will possess strong interpersonal skills, problem-solving abilities, and a customer-focused mindset.ResponsibilitiesAct as the primary contact for client inquiries, requests, and concerns.Coordinate with internal teams to ensure timely and effective resolution of customer issues.Maintain accurate records of client communications and service interactions.Provide regular updates to clients on the status of their requests.Identify opportunities to improve customer satisfaction and retention.Prepare and deliver client reports as needed.