OVERALL PURPOSE OF THE ROLE: An ambassador for the Charlotte Tilbury brand will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. MAIN DUTIES AND RESPONSIBILITIES:
Sales
Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
Lead by example on personal KPI goals.
Communicate and manage agreed goals.
Responsible for being specialist amongst the retail artistry brands.
Customer Service
Manage customer queries, through the use of sound judgement and achieving positive outcomes
Take every opportunity to extend exceptional customer service beyond the in-store experience.
Analyze business performance and proactively plan strategy within day to day business and events.
Consistently promote the Tilbury Magic Service.
Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaboration.
Ensure that the counter is ‘customer ready’ from open to close of business
Maintain the required inventory levels and accurate stock files
Control store expenses (i.e. counter consumables) within budget guidelines
Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
Maintain technology on counter
Raise operational issues for resolution in a timely manner
Store and Retail Partner Relationships
Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
Proactively suggest win-win opportunities to drive sales within store
Schedule team to optimize coverage according to customer flow
Maintain excellent counter hygiene standards
Maintain the store standards and policies at all times