DISTRIBUTED COMPUTER SYSTEMS ANALYST - 77000597 Date: Aug 9, 2024 Location: TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32312 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32399 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 834871 Agency: Florida Fish and Wildlife Conservation CommissionWorking Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 77000597Pay Plan: Career ServicePosition Number: 77000597 Salary: $41,561.57 - $45,173.00 Posting Closing Date: 08/23/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) FWC Office of Information Technology Distributed Computer Systems Analyst $41,561.57 - $45,173.00 annually 1875 Orange Avenue E Tallahassee, FL Office of Information Technology/OED Distributed Computer Systems Analyst – 77000597 Tallahassee, Florida Our organization: The FWC envisions a Florida where fish and wildlife are abundant and thriving in healthy and connected natural landscapes with vital working lands and waterways; where natural resources are valued and safely enjoyed by all; and wherein natural systems support vibrant human communities and a strong economy. Our Mission: Managing fish and wildlife resources for their long-term well-being and the benefit of people. Every organization has an identity that is forged not only by what it does, but by how it conducts itself. The values embedded in our mission and expressed in the vision of the FWC are to make quality decisions by being dynamic, science-informed, efficient, ethical, collaborative, and committed to the vitality of the state and its environment. Visit our website for more information: MyFWC.com Requirements: Employment in this position is contingent upon a satisfactory criminal history check (fingerprint-based) in accordance with Chapter 435, Florida Statutes. Responses to qualifying questions should be verifiable by skills and/or experience stated on the profile application/resume. Information should be provided regarding any gaps in employment. Hours: 8:00 AM to 5:00 PM (ET) Monday through Friday. Work at the FWC is cross-functional, meaning duties may cross division/office lines. The Commission expects employees to function across FWC's organizational structure by providing their skills and expertise wherever needed through work on teams or as directed. Valid US Driver’s License – up to 25% travel is required. DUTIES AND RESPONSIBILITIES: Provide courteous and efficient technical support to users, ensuring that interactions are positive, and issues are resolved promptly.
Assist in resolving basic user issues related to system access, software usage, and hardware functionality.
Communicate with users to understand their needs and provide explanations for any technical actions taken.
Assist in the installation, configuration, and maintenance of servers, workstations, and peripheral devices.
Perform routine system monitoring and maintenance tasks, including updates, backups, and performance checks.
Help manage user accounts, including creating, modifying, and disabling accounts as needed.
Support the setup and maintenance of network infrastructure, including routers, switches, and firewalls.
Monitor network performance and assist in troubleshooting connectivity issues.
Document network configurations and maintain records of changes.
Follow established security protocols to protect systems from unauthorized access or breaches.
Assist in applying security patches and updates to ensure systems are up-to-date.
Help enforce compliance with industry standards and company policies regarding IT security.
Documentation and Procedures
Create and maintain up-to-date documentation for systems, including configuration settings, procedures, and troubleshooting guides.
Assist in developing and documenting IT processes and procedures to ensure consistency and efficiency.
Conduct basic research on new technologies and tools that could improve system performance or efficiency.
Participate in training sessions and stay current with emerging trends in systems administration.
Assist in coordinating with vendors for hardware, software, and service acquisitions.
Help manage vendor relationships by following up on support requests and ensuring issues are resolved in a timely manner.
Provide support for mobile devices, including configuration, troubleshooting, and ensuring they meet the organization’s standards.
Assist users with mobile device management as required.
Cross-Functional Collaboration
Collaborate with other IT team members and departments to provide support where needed.
Participate in team projects and contribute to achieving overall IT goals.
Perform additional tasks and duties as directed by senior systems administrators or IT management.
Fulfill assigned on-call duties during off-duty periods.
KNOWLEDGE, SKILLS, AND ABILITIES:
Operating Systems: Familiarity with Windows operating systems (both server and desktop) and a basic understanding of Linux or macOS environments.
Networking Fundamentals: Understanding of basic networking concepts such as IP addressing, DNS, and DHCP, along with the ability to set up and troubleshoot simple network connections.
Security Awareness: Basic knowledge of common security practices, such as using firewalls, antivirus software, and safe password management.
Hardware Basics: Understanding of basic computer hardware components, such as CPUs, RAM, and storage devices, and the ability to install and configure them.
Virtualization Concepts: Introductory knowledge of virtualization tools, like VMware or VirtualBox, and their basic use cases.
Troubleshooting: Ability to diagnose and resolve common hardware and software issues, such as connectivity problems, application errors, and system performance issues.
Basic Scripting: Introductory skills in scripting or using command-line tools (e.g., Windows Command Prompt, PowerShell, or Bash) to perform simple tasks.
Backup and Recovery Basics: Understanding of basic backup processes, such as creating and verifying backups, and familiarity with simple recovery procedures.
Documentation: Ability to maintain clear and organized documentation for systems, procedures, and troubleshooting steps.
Customer Support: Strong communication skills, with the ability to provide clear and patient support to users with varying levels of technical knowledge.
Problem-Solving: Ability to approach problems logically and methodically, using available resources to find solutions.
Attention to Detail: Careful attention to detail in following instructions, configuring systems, and documenting work.
Time Management: Ability to prioritize tasks effectively, balancing day-to-day support needs with longer-term projects.
Teamwork: Willingness to work collaboratively with other IT team members and to seek help when needed.
Willingness to Learn: Openness to learning new technologies, tools, and procedures, and adapting to new challenges.
Computer Hardware: Comfortable with setting up and configuring basic computer hardware, such as desktops, laptops, and peripherals.
Network Devices: Basic skills in connecting and configuring simple network devices, like routers and switches, and troubleshooting common network issues.
Remote Access Tools: Familiarity with using remote desktop software to provide support to users or manage systems remotely.
Backup Solutions: Basic understanding of how to use backup software and external storage devices to perform data backups.
Monitoring Tools: Introductory experience with basic system monitoring tools, such as Task Manager or Resource Monitor, to keep an eye on system performance.
Ability to remain composed under pressure when resolving critical issues.
Proactive problem-solving skills to anticipate and mitigate network risks.
Commitment to following industry best practices and standards.
Dedication to ongoing professional development and certification.
Ability to lift and move objects weighing up to 50 lbs.
REQUIREMENTS :
2 years of experience in computer systems analysis, Cybersecurity or network infrastructure systems and services.
Alternatively, an Associate's degree in a relevant field coupled with at least one year of relevant experience in computer systems analysis, Cybersecurity or network infrastructure systems and services.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tallahassee