Overview To lead employee communications for enterprise-wide strategy and transformation communications. Responsible for influencing and overseeing the planning, implementation and measurement of complex change and strategy communications campaigns, and ensuring strategic alignment among teams and plans. Responsibilities
Lead, coach and develop a geographically dispersed team of Employee Communications professionals charged with informing and inspiring team members and driving business priorities within the enterprise.
Lead cross-functional teams for key initiatives, including leading direct reports and non-direct reports.
Serve as a partner and trusted advisor to executive leaders, providing insight, perspective and counsel on related communications strategies and issues.
Create, influence and oversee the planning, implementation and measurement of complex change and strategy communications campaigns, plans and tactics that are aligned to the company’s priorities, culture and values; ensure strategic alignment among teams and plans.
Develop communication strategies to foster clear and timely information flow and help team members understand the programs, initiatives, and activities being communicated.
Facilitate team’s partnership with business unit communicators on the implementation of enterprise employee campaigns, ensuring all communications strategies and tactics are consistent with the company’s strategic vision, messaging and brand.
Drive continuous improvement of communications plans, tactics and processes through disciplined measurement, analysis and adjustment; support team in translating metrics into actionable intelligence for the organization, and influence team in making data-driven decisions, and advocate for measurement within the organization.
Translate the identified communication needs of the business areas into unified communication plans and approaches.
Develop communication strategies to foster clear and timely information flow and help employees understand the programs, initiatives, and activities being communicated.
Oversee team in identifying and developing feedback mechanisms and indicators to measure the success of communications strategies and activities.
Ensure communications tools maximize the impact/effectiveness of communications and are aligned with corporate goals, objectives, vision, and mission.
Partner with other corporate communications/public relations-cognizant areas to address common issues, share ideas, and identify and leverage enterprise-wide tools, standards, and shared resources.
Perform supervisory/managerial responsibilities:
Ensure adequate/skilled staffing
Establish performance goals and priorities
Prepare, conduct and review performance appraisals
Develop, mentor and counsel staff
Provide input on budget requirements for Annual Financial Plan
Ensure team’s goals align with division/department strategy
Ensure efficiency of operations
Performs other duties as assigned
Qualifications
Bachelor’s degree in Communications, Journalism, English, Marketing or related field
Advanced knowledge of and experiencing with change management principles and practices.
Excellent written and verbal communication skills, strong judgement, problem solving and organizational skills, superb attention to detail and the ability to interpret business priorities in a simple, compelling way for diverse audiences across the company.
Curious, analytical and willing to challenge the status quo.
Seasoned people leader with a proven track record of managing the work of a large team, and empowering, motivating and developing them.
Poised and approachable. Exceptional business acumen and significant experience in positively handling high-profile communications issues, demonstrating sound judgment and persuasive counseling to your team and to senior management.
Strong project manager who lives by prioritization and attention to detail, and thrives in fast-paced environments where a typical day has you juggling multiple projects simultaneously, reprioritizing quickly and meeting deadlines.
Excellent written and verbal communication skills, strong judgement, problem solving and organizational skills, superb attention to detail and the ability to interpret business initiatives in a simple, compelling way for diverse audiences across the company.
Significant experience blending internal and external communications with a track record of developing, implementing and measuring successful communications plans in collaboration with cross-function teams, preferably for a large, complex organization
Advanced knowledge of and experiencing with change management principles and practices.
Experience proposing and piloting new, creative solutions, tools and technologies using strategic rationale and business need to build a case.
Expert knowledge of internal communications, the employee services/program field and employee/corporate communications principles.
Ability to analyze data and organizational needs to recommend action or change in methods.
Advanced research, analytical, and problem solving skills.
Advanced skill working with diverse internal and external contacts.
Advanced skill communicating with all levels within an organization.
Excellent skill presenting to stakeholders and management.
Advanced skill building effective relationships through rapport, trust, diplomacy and tact.
Significant experience managing people and/or teams
Excellent writing and editing skill
Proficient in Associated Press Style.
Proficient in Microsoft Office suite (Word, SharePoint, Excel, PowerPoint, Outlook).
Desired Qualifications
Change management certification, such as Prosci
Communications and leadership experience with large, complex organizations.
Experience with communications tools including website content management systems and other digital communications tools.
Experience producing omni-channel editorial content for a newspaper, news channel, video, magazine or other venue.
Experience with Microsoft Teams as an organization tool for team work and collaboration.
Hours: Monday - Friday, 8:00AM - 4:30PMLocations: 820 Follin Ln. Vienna, Virginia 22180 | 141 Security Drive Winchester, VA 22602 | 5550 Heritage Oaks Dr. Pensacola, FL 32526About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 17255-OTHLOC-300000025810540