We are a boutique wealth management firm, supporting generations of families, institutional clients and foundations. We are service-oriented, and our clients stay with us because of the incredible care they receive. We have a blended business and always do what is right for the client, including financial planning, investment management, retirement plan advisory, and more. No matter the phase of life; we are here to steer and guide our clients, allowing them to live well now while still saving for a more secure financial future. We are a close team and support each other to achieve this mission!
We are expanding our team by hiring a Client Service Associate. You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service including client-specific, account-specific, and general business functions. This position is responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching, and resolving client service issues, and preparing required documents. You're an administrative pro who wants to be more and do more. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You take immense pride in your work.
This position will support the office in in the following ways:
Deliver exceptional customer service to clients through personalized outreach and professional communication
Support our financial planning process by collecting and coordinating information
Prepare investment account paperwork and manage the transfer of assets
Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
Update and maintain client status and information within CRM and all internal systems and reports
Monitor and streamline workflows for client service and business operations tasks
Proactively communicate with advisory team, providing updates and addressing concerns
Conduct research, prioritize issues, and follow up on incoming inquiries
Proactively manage schedules and prioritize appointments for efficient operations
Manage all marketing activities including:
Creating and sending birthday, anniversary, get well, and special occasion cards to clients
Sending gifts or flowers for special birthday, anniversary, or significant milestone events
Coordinating all details related to holiday gifts
Manage online marketing strategies (i.e. social media, basic website maintenance, etc.)
Coordinating all logistics related to client and prospect events
Assist with other duties and projects, research requests and operation follow-up items as assigned
Contact home office and product sponsors to resolve errors as needed
The ideal candidate:
College graduate highly preferred, or equivalent work experience
2+ years’ experience supporting a financial advisor or similar setting highly preferred; will consider general administrative backgrounds as well
Client-focused mindset with a commitment to delivering exceptional service and responding to clients in a timely manner
Excellent follow-through and communication regarding status of open items
Highly organized, with an absolute attention to detail
Editing and writing skills to initiate, compose, format, proofread and carefully edit various professional business documents and correspondence
Strong time management skills; Ability to prioritize and coordinate multiple work assignments and deadlines efficiently despite frequent interruptions
Excellent interpersonal and communication skills; ability to communicate in a pleasant, tactful and effective manner (both orally and in writing), and to handle difficult, sensitive issues
Intermediate computer skills and experience in using Microsoft Office suite, email, internet, databases, and other standard office desktop applications including client relationship management systems
Ability to analyze situations, define problems and/or objectives, identify relevant factors, formulate logical conclusions and suggest alternative solutions
Basic knowledge of financial markets preferred
Securities industry experience and licensing are a plus but not required