Regional Director Resort Operations

The position of Regional Director of Resort Operations will lead nine General Managers with10 timeshare and hotel properties outside of the Florida region which will include areas of oversight in Park City, UT; Las Vegas, NV; Mesa, AZ; Branson, MO; Gatlinburg, TN; Myrtle Beach, SC and Williamsburg, VA.  It will include all hospitality operations for the resort as well as food & beverage operations.  This position will oversee the strategic vision of team member culture, guest experience, and profitability at regional resorts and must be strategic in the overall vision of regional resort operations, obtaining optimum efficiency and economy and maximizing profits under the direction of the Corporate Vice President of Resort Operations.Additionally, the person must possess and adhere to the following core company values:IntegrityPassionWork EthicResponsibilities:Mentor GMs to ensure successful operation of the regional resorts/hotels; establishing short-term and long-range goals to aid in the achievement of each property’s defined performance metricsWork with GMs to develop annual budgets and capital plans to accurately forecast financial performanceDelivers financial results in accordance with budgets, analyzing budget requests and past P&L variance to identify areas in which reductions and/or allocations can be made, assigning action plans where neededDrive guest satisfaction by maintaining resorts product and service quality standardsCritically analyze all metrics including, but not limited to: Medallia, Quality Assurance & Safety Inspections, Financial Reports/Audits, Team Member Climate Surveys, TurnoverProvide regular and effective updates to the Corporate Vice Presidents of Resort Operations on the performance of the resorts and the Leaders in the regionPlans, develops and implements organization policies and goalsReviews activity, operating, and sales reports to determine changes in programs or operations as requiredProtects the resorts and their assets through enforcing and maintaining preventative maintenance programsFollows company policies and procedures and can effectively communicate them to subordinatesEnsures resorts management are following all federal, state and local laws, including OSHA, EEOC, Wage and Hour and Health lawsPromotes the organization in industry or trade associationsManage time and projects effectively to produce a desired result in view of available resourcesProvide a professional image at all times through appearance, dress and professional behavior  Promote CFI/Westgate Resorts’ philosophies throughout the region to both team members and guestsOther duties as assigned by leadership