Field Service Operations Manager (Branch Manager)

CRD Careers has partnered with a leader in the Environmental Services & Equipment industry. We are seeking an experienced Service Manager with a Thermo King or Carrier certification to lead and oversee service operations. This role offers the opportunity to manage a dynamic team, drive customer satisfaction, and ensure efficient department performance in a fast-paced environment.Key Responsibilities:Operate the service department at maximum production while managing costs and building a loyal client base.Ensure customers receive prompt, courteous, and effective service, leading to positive experiences.Act as a liaison between technicians, the parts department, and customers, prioritizing required services.Oversee work distribution to technicians and manage the hiring of service advisors and technicians.Maintain accurate records and execute warranty parts retention in compliance with OEM requirements.Drive improvement initiatives supporting service goals, cost control, and operational efficiency.Assure a clean, organized, and safe working environment.