House Manager

POSITION SUMMARY:Serving as a key member of the Front-of-House team, the House Manager works to ensure positive patron and guest experiences at performances and rental events held at New World Center by implementing all necessary Front-of-House activities and managing the organization’s Volunteer Program.DUTIES AND RESPONSIBILITIESFront-of-House ActivitiesServe as manager on duty for assigned performances and events, assuming leadership responsibility for Front-of-House functions and executing all activities needed to provide a positive and safe experience for patrons and guests at performances and eventsPrepare briefing and sign-in sheets for event staff and volunteersConduct pre-concert briefings when requiredLead and direct volunteersAddress any patron and guest issues or complaintsAssist with load-in/load-out of eventsHandle any Americans with Disabilities (ADA) related requests or issue Volunteer ProgramAdminister aspects of the organization's volunteer program. This includes:Recruit and train new volunteersEnsure adequate volunteer coverage for concerts and events (when required)Monitor future resource needs for volunteers and seek additional help when requiredTrack volunteer hours and create reportsDevelop and manage volunteer rewards programDevelop a continuous improvement training program for volunteersLead aspects of the docent program Other duties and responsibilities include:Represent Front-of-House during client walkthroughs and meetingsConduct guest tours in the absence of docentsCoordinate with other event staff (security, facilities, housekeeping, police, catering, etc.) on logistics for performances and eventsPerform other job-related duties as assigned