Job Overview:
We are seeking a detail-oriented and efficient Medical Order Processor to join our dynamic team. The ideal candidate will play a crucial role in ensuring the accurate and timely processing of orders within our medical practice. This position requires a strong understanding of medical order processing and proficiency with various order management systems. If you are organized and detail-oriented, we encourage you to apply.
Medical Order Processor Responsibilities:
Provide excellent customer service to all patients
Process hormone, supplement, and weight loss orders through multiple channels (online, phone, and in-person)
Place hormone therapy orders with our partner compounding pharmacies
Prepare and ship online supplement orders, including creating accurate shipping labels
Maintain digital supplement inventory with precision and attention to detail
Address basic patient inquiries regarding supplement products and their uses
Collect and document new patient information, demographics, and insurance details
Accurately identify and classify appropriate reason codes for patient appointments
Verify insurance benefits and eligibility using AdvancedMD and Availity platforms
Schedule, confirm, and reschedule patient appointments efficiently
Manage supplement and hormone tracking, including sending reorder reminders
Coordinate Well Woman patient reminders according to established protocols
Prepare digital troche forms and digital encounters/superbills for upcoming appointments
Skills and Qualifications:
High school diploma or equivalent required; associate degree in healthcare administration or related field preferred
Minimum of 1-2 years experience in a medical office, pharmacy, or healthcare setting
Experience with order processing systems (AdvancedMD) and electronic health records
Strong attention to detail with emphasis on prescription and order accuracy
Excellent customer service skills with ability to communicate effectively with patients
Proficiency in Microsoft Office (particularly Excel for inventory management)
Experience with shipping procedures and shipping software
Ability to maintain strict confidentiality regarding patient information
Strong organizational skills with capability to prioritize multiple responsibilities
Previous experience with compounding pharmacy orders is a significant plus