Sr Manager – Business Strategy & Operations

Function/Team Summary The Business Operations and Strategy team is a dynamic, cross-functional unit committed to advancing strategic initiatives and ensuring products are primed for market success and growth optimization. As an integral part of the client experience team, the team is responsible for crafting go-to-market strategies and overseeing the performance of financial ecosystems. Through strategic planning, process enhancement, data-driven insights, and initiative leadership, the team ensures alignment between the company's objectives and operational execution. Acting as a crucial bridge between executive vision and practical implementation, the team significantly contributes to the company's growth and success. The Senior Manager will play a pivotal role in this mission by spearheading process optimization and product integration projects aimed at enhancing client satisfaction and streamlining revenue timelines. The Senior Manager of Business Strategy and Operations will lead efforts to overhaul the client onboarding submission process. This position demands innovative thinking and a readiness to challenge established norms. The Senior Manager will engage with key stakeholders to gather insights, refine client intake processes, utilize automation tools, and develop strategies that foster innovation and efficiency. This role blends process improvement with a product-focused approach to deliver a seamless and automated client experience.  Essential FunctionsLead client onboarding initiatives, driving the redesign of key processes to achieve a streamlined, automated, and client-friendly system. Collaborate with key stakeholders across functions and regions to gather insights and align on project objectives and deliverables. Identify and implement process improvements that reduce manual intervention, expedite processing times, and enhance client satisfaction. Develop innovative solutions and strategies to automate decision-making and data integration, leveraging internal and external data sources. Ensure the new process adheres to Visa regulations and compliance standards, with a focus on risk management and program monitoring. Establish clear ownership and accountability across teams, facilitating effective decision-making and execution. Monitor and report on project progress, success metrics, and potential blockers, ensuring continuous improvement and alignment with organizational goals. Drive a client-centric approach, ensuring the new process is intuitive, user-friendly, and meets client needs. Develop and manage communication and change management strategies to facilitate smooth project implementation and minimize resistance. Foster a culture of innovation and collaboration, challenging existing practices and encouraging creative problem-solving. Analyze market trends, customer needs, competitive landscape, and internal capabilities to identify growth opportunities and risks. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.