Job Details

ID #51457841
Estado Florida
Ciudad Jacksonville
Full-time
Salario USD TBD TBD
Fuente EverBank
Showed 2024-04-11
Fecha 2024-04-12
Fecha tope 2024-06-11
Categoría Etcétera
Crear un currículum vítae
Aplica ya

Client Solutions Specialist

Florida, Jacksonville, 32099 Jacksonville USA
Aplica ya

Client Solution SpecialistThe Client Solution Specialist role is responsible to service, inform, and assist the organization's clients while providing an exceptional client experience. Working under limited supervision, the role handles inbound service calls for a targeted client treatment.Key Responsibilities and Duties

Maintains high quality service to all clients by answering inbound product and service questions and referrals while maintaining ownership and one call resolution.

Processes bank account openings, money movement such as wire, Zelle, CD maturity, bill pay, account maintenance, and web support.

Maintains client records by verifying and updating account information.

Resolves product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution, and following up with the client.

Follows established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations.Documents customer feedback and complaints.

Supports continuous improvement by identifying non-urgent or urgent call trends, observations, or common issues; participates in technology, testing, or projects.

Protects the organization by following risk management protocols and adhering to regulatory requirements.Identifies and promotes TIAA products to potential and existing customers.

Educational Requirements

High School Preferred

Work Experience

No Experience Required; 2+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

This position is Hybrid. Hybrid work is a minimum of four days per week in the office with one flexible day for remote work.Career Level3ICPreferred Qualifications

Customer Service experience within the Financial Services industry

Contact Center experience.

Ability to handle client issues in a timely manner.

Experience processing bank account openings, money movement, Zelle, etc.

#LI-TT1#HYBRIDCompany SummaryEverBank provides nationwide banking services to consumer and commercial clients through a variety of channels, including online and mobile applications, as well as its Florida-based financial centers.VEVRAA Federal ContractorBenefits SummaryEverBank is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. EverBank strives to pay wages competitive with those prevailing in our geographic areas and industry.EverBank's Total Rewards package includes superior benefits such as, health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.EverBank prohibits pay discrimination on the basis of any protected characteristic.EverBank may require a background check as a condition of employment. Qualified applicants with arrest and/or conviction records will be considered in accordance with applicable federal, state, and local laws and regulations, including, but not limited to, any laws and regulations specifically pertaining to banks and federal contractors.EverBank seeks priority referrals of protected veterans for jobs at all locations within the state.Pay Range $18 to $24EEO StatementEverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.Machine Readable FilesThe Transparency in Coverage Final Rules require certain group health plans to disclose on a public website information regarding in-network provider rates and historical out-of-network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for the benefit package options under are linked below:Machine Readable Files (MRFs) - Aetna

Aplica ya Suscribir Reportar trabajo