Position Overview:
We are seeking a dedicated, detail-oriented, and proactive Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing top-notch support to our clients, ensuring smooth communication and addressing all inquiries related to shipments, deliveries, and logistics.
Key Responsibilities:
Handle inbound and outbound customer inquiries via phone, email, and chat
Provide accurate information on shipping rates, delivery times, and service options
Assist with tracking shipments and resolving any delivery issues
Work closely with internal teams to ensure timely and efficient service delivery
Maintain a positive and professional relationship with clients
Resolve customer complaints in a courteous and effective manner
Bilingual English / Spanish