Description Candidates must be based in South Florida and hold U.S. citizenshipJob Description:I'm partnered with a globally recognized consulting firm who are seeking an experienced Help Desk Technician Tier 3 to join our team in Fort Lauderdale, FL. In this role, you will be the highest level of technical support within our help desk team, responsible for resolving complex issues that Tier 1 and Tier 2 technicians are unable to address. You will work closely with other IT staff to diagnose, troubleshoot, and resolve both hardware and software issues, ensuring minimal downtime for our end-users.Key Responsibilities:
Provide advanced technical support for hardware, software, and network-related issues.
Troubleshoot and resolve complex technical problems escalated from Tier 1 and Tier 2 support.
Manage and maintain IT infrastructure, including servers, networks, and cloud-based systems.
Assist with the deployment and maintenance of software applications and operating systems.
Provide support for remote and on-site employees.
Perform root cause analysis for recurring issues and develop solutions to prevent future occurrences.
Document technical procedures, solutions, and knowledge base articles.
Train and mentor Tier 1 and Tier 2 technicians.
Collaborate with other IT teams and departments to improve overall service delivery.
Requirements
Qualifications:
3+ years of experience in a Tier 2 or Tier 3 help desk role.
Strong knowledge of Windows and Mac operating systems.
Proficiency in troubleshooting and supporting Office 365, Active Directory, and Exchange.
Experience with network troubleshooting, including VPNs, DNS, DHCP, and TCP/IP.
Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or LogMeIn.
Experience with ticketing systems such as ServiceNow, JIRA, or Zendesk.
Knowledge of virtualization technologies such as VMware or Hyper-V.
Understanding of cybersecurity principles and best practices.
Excellent communication and customer service skills.
CompTIA A+, Network+, or Microsoft certifications are preferred.
If you or someone that you know is interested in this position, we encourage you to apply today :)Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .