Job description
As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving inquiries and ensuring customer satisfaction. Your ability to effectively communicate with customers, and handle various customer interactions will be key to your success in this role. If you have a passion for delivering exceptional service and enjoy working in a fast paced environment, we would love to hear from you.
Please note that this position requires strong phone etiquette, as you will be interacting with customers primarily over the phone. Additionally, proficiency in data entry and the ability to analyze customer needs will be essential for maintaining accurate records and providing personalized support.
Duties
Provide exceptional customer service to clients via phone and email.
Answer customer inquiries and resolve issues in a timely and professional manner.
Conduct outbound calls to follow up on customer inquiries or to provide or obtain additional information
Maintain accurate and detailed customer records through data entry
Outbound calling up to 100+ calls per day
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Required Knowledge and skills:
Health insurance license(2-40 or 2-15)
Previous experience in a customer service role
Ability to handle difficult or irate customers with professionalism and empathy
Familiarity with sales techniques and the ability keep up to date with client book maintenance
Proficient in using computer systems for data entry and customer record management
Familiarity with TLDialer
Familiarity with HeathSherpa
Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Our work environment includes
-Modern office setting
-Safe work environment
- Relaxed atmosphere
-Growth Opportunities
-Snacks and drinks provided
Job Type: Full-time
Pay: $18.00 - $22.00 per hour plus overtime and bonuses!
Expected hours: 35 – 50 per week
Benefits:
Competitive Salary
On-the-job training
Professional Development
Supportive company culture
Experience level:
1 year
Shift:
10 hour shift
12 hour shift
8 hour shift
Day shift
Weekly day range:
Monday to Friday
Work setting:
In-person
Office
License/Certification:
2-40 or 2-15 License (Required)
Ability to Relocate:
Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: In person