Our Hollywood Beach hotel is searching for a friendly and efficient front desk representative to join our team! We’re a small, boutique hotel, so we’re looking for someone who can provide exceptional customer service in a family environment. If you’ve worked in a customer service position before, can multitask, and are organized and efficient, apply now! We’d love to hear from you
Responsibilities:
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from departing guests
Communicate pertinent guest information to designated departments
Qualifications:
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
Excellent written and verbal communication skills
Bilingual English / Spanish