MEP Home Services in the Service division on MEP Partners s a leading provider of Mechanical, Electrical and Plumbing installation and services, delivering exceptional service to our residential and commercial clients through Virginia, Maryland and DC. We pride ourselves in providing fair value and quality service for all of our customers.
Position Overview:
We are seeking a motivated and experienced Plumbing & HVAC Service Manager to oversee our service department. The ideal candidate will be responsible for managing day-to-day operations, ensuring high-quality service delivery, and leading a team of skilled technicians. If you have a strong background in plumbing and HVAC systems, excellent leadership skills, and a passion for customer service, we want to hear from you!
Key Responsibilities:
Team Leadership: Supervise and mentor a team of electrical, plumbing and HVAC technicians, fostering a culture of excellence and professionalism.
Operations Management: Oversee daily operations, including scheduling, dispatching, and quality control of service calls.
Customer Service: Ensure customer satisfaction by addressing concerns, resolving issues, and maintaining strong relationships with clients.
Performance Monitoring: Track key performance indicators (KPIs) and implement improvements to enhance efficiency and service quality.
Training and Development: Conduct regular training sessions to keep the team updated on industry best practices, safety standards, and new technologies.
Budget Management: Assist in managing departmental budgets, controlling costs, and maximizing profitability.
Collaboration: Work closely with other departments (sales, installation, etc.) to ensure seamless service delivery and customer experience.
Compliance: Ensure compliance with all local, state, and federal regulations related to plumbing and HVAC services.
Qualifications:
High school diploma or equivalent; further education or certifications in plumbing, HVAC, or related fields preferred.
Minimum of 5 years of experience in plumbing and HVAC service, with at least 2 years in a supervisory or management role
Proven leadership skills with the ability to motivate and develop a team.
Excellent communication and interpersonal skills.
Strong problem-solving skills and a customer-oriented mindset.
Proficiency in using service management software and other relevant technology.
Valid driver's license and a clean driving record.
Benefits:
Competitive salary and performance-based bonuses.
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional development and advancement.
A supportive and positive work environment.