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RESTAURANT SERVER
Position Summary:
Responsible for taking orders, serving food and drinks, and fulfilling requests by guests.
Essential Functions:
- Answer questions about food and drinks including their ingredients, preparation, and accompanying items.
- Greet newly seated guests in a friendly manner and in the time limit specified by outlet standards.
- Take drink orders at guest greeting, deliver beverages and offer appetizers.
- Merchandise menu items, such as appetizers, entrees and desserts.
- Input orders into POS system.
- Knowledge of hotel services.
- Follow alcohol awareness procedures for preventing intoxication of guests.
- Attend to guests’ needs when delivering food and check back to ensure guest satisfaction.
- Garnish plates as specified by the menu standards.
- Maintain table by checking drink levels, removing clutter and providing extra napkins if necessary.
- Total bill and present check upon removal of last plate or upon request.
- Maintain an accurate exchange of currency.
- Keep station clean.
- Keep immediate supervisor promptly and fully aware of all problems or unusual matters of significance.
- Maintain free coffee and tea throughout the shift.
- Perform assigned station side work.
- Follow all food sanitation regulations including but not limited to personal hygiene, food safety and area cleanliness. Report any infractions to supervisor or manager immediately.
- Follow cash handling and/or check control procedures including but not limited to coupons or complimentary item service.
Additional Responsibilities:
- Adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
Education and Experience:
- Previous restaurant experience.
Skills and Abilities:
- Ability to stand and walk for a long period of time.
- Ability to carry and lift heavy objects.
- Good oral communication skills.
- Ability to work in a fast-paced environment.
- Organization and time management skills.