Job description: General Manager
Hospitality HQ (HHQ) is a creative consulting and management group offering bespoke solutions for culinary-driven concepts across the United States. Helmed by award-winning chef, restaurateur, TV personality and cookbook author Akhtar Nawab, HHQ’s dynamic and comprehensive team prioritizes high-quality service at all levels, producing systems and marketing for food and beverage concepts which consistently optimize the guest experience.
In collaboration with the leadership teams, the General Manager will set and communicate standards and practices for the business to ensure a high-performance and happy team. The General Manager works closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. The General Manager inspires, educates, and supports the team to create the best hospitality experience for all guests and the best work environment and experience for all staff.
Core Tasks and Key Responsibilities:
Grows teams of people who exemplify our culture and values.
Embraces specific performance, cultural, guest, and financial objectives for their team and holds them accountable to specific KPIs.
Coach management teams to work daily to turn first-time diners into regular devoted guests.
Monitors payroll on a weekly basis and makes proactive adjustments to staff schedules based on business levels.
Use sound judgment to make decisions that are best for both the short-term and long-term health of the business.
Make time for mentoring teammates throughout the business.
Lead the management team in fairly and consistently executing progressive disciplinary action with members of the entire staff.
Effectively open and close physical operation.
Ensure excellent maintenance and cleanliness of the business room at all times.
Organize and complete the business's administrative setup and breakdown (including but not limited to: the creation of floor plans, menus, employee check-in, employee cash-outs, bank close-out, payroll adjustments, etc.).
Maintain effective & timely communication with all FOH/BOH and team members.
Continuously provide support to all service staff and actively participate in the cycle of service as needed.
Cultivate regulars and continue to find ways to strengthen the food hall.
Participate and assist, when necessary, in wine training/tastings.
Work with the management team in a support role capacity for activities related to private dining events, including but not limited to; processing payments, menu coordination and logistics, etc.
Work with beverage management to conduct, reconcile and submit regular beverage inventory.
Act as the first responder for all tech issues involving the POS, open table, etc.
Complete all assigned administrative requirements accurately and on time.
Remain current and compliant with the correct HR practices and policies.
Ensure that the payroll process is completed accurately, on time, and according to business/accounting procedures.
Ensure Health Department compliance as it pertains to the operation.
Ensure that appropriate physical inventory is available to staff/guests at all times.
Ensure that CGS products are of high quality and appropriate aesthetic.
Meet or exceed budget for COG’s through effective purchasing and product maintenance.
In conjunction with restaurant management, hire and train service staff according to food hall standards for hospitality and excellence.
Manage scheduling of employees.
Provide continuous training and leadership to develop and grow the team.
Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedures when necessary.
Ensure both FOH and BOH are well stocked for service.
Relevant Knowledge, Skills, & Ability:
5+ years prior hospitality management experience.
Proficient knowledge of systems and processes in restaurant management.
Strong financial acumen.
Ability to lead and empower a team.
Ability to demonstrate discretion and leadership in complex employee relations matters.
Ability to embody, teach, and inspire our values.
Work Environment:
This company is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
Salary: $70,000.00 - $80,000.00 per year based on experience
Benefits:
Dental Insurance
Health Insurance
Paid time off
Vision insurance
Job Type: Full-time
Salary: $75,000.00 - $80,000.00 per year
Benefits:
Dental insurance
Health insurance
Paid time off
Vision insurance
Experience level:
5 years
Restaurant type:
Fast casual restaurant
Quick service & fast food restaurant
Silver Spring, MD: Reliably commute or planning to relocate before starting work (Required)
If you feel that you are a qualified General Manager candidate, please email us ASAP. We'd love to set up a video meeting for a first interview. Thank you and we look forward to hearing from you!