General Manager - Experiential Retail

About Kraken-Penn QuarterKraken-Penn Quarter is the city's first axe throwing/rage room bar, offerings guests an opportunity to release their inner Kraken! Onsite activities include axe throwing and rage rooms, and cater to groups large and small for the ultimate bonding experience.About the roleKraken-Penn Quarter is looking to hire a meticulous, detail-oriented and grounded General Manager to help guide our ship. This position will require the ability to work independently, as a self-starter, and as part of a team, receiving and delegating responsibilities.Utilizing your excellent logistics skills and strength in multi-tasking you will need to navigate through the high seas, with your crew by your side, ensuring both the crew and guests have the best experience. It is imperative that we keep the crew unified and the ship in pristine condition.Do you have what it takes to lead the crew to victory each day? To create a rewarding place for the crew and guests alike? If you are confident you can prevent a mutiny, we are ready for you to board the ship.What you'll doLead the team in Delivering the Unexpected to our guestsRun weekly manager meetings to share knowledge and understanding of upcoming events and informationUphold an orderly and tidy front-of-house spaceContribute to the set-up and shutdown proceduresCommit unwaveringly to uphold the brand's standards throughout the facilityEnsuring adherence to safety protocols and maintaining the highest quality of food and beveragesHandling online reservation systems for precise internal data monitoring and enhancing the guest experienceEfficiently overseeing the check-in areas, administering waivers, and facilitating guest experiencesGuaranteeing guest satisfaction and adeptly managing any grievancesFostering strong relationships with guests and team membersConsistently representing the Kraken brand in a positive mannerWorking in tandem with partners to support their product promotions within our venuesOrchestrating exceptional Kraken-themed events that captivate and entertainBeing a model of relentless precision and positivity, with keen attention to detail and a spirited drive for excellenceBuild your crew of enthusiastic moment makers who deliver top-notch experiences in axe throwing an rage room to our guestsQualificationsRelevant service or hospitality experienceAbility to obtain a DC ABCA Manager-On-Duty license, or have a current licenseAbility to speak to groups and create a positive environment where everyone feels welcome, safe, and acknowledgedExperience working with Point of Sale (POS) and reservation systemsExperience with Microsoft 365 ProductsFlexible availability, including night and weekendsCommitment to and alignment with the company's Core ValuesAbility to stand and/or walk for prolonged periods of timeAbility to lift and carry up to 25 pounds for short periods of timeCompensationAnnual salaryMedical/Dental/Vision benefitsCommuter Benefits401K with Matching programCrew Member Assistance ProgramQuarterly uncapped bonus program based on meeting agreed upon proforma metrics for unitThe pay range for this role is:50,000 - 55,000 USD per year(Washington, DC)PI238748682 Apply