wineLAIR DC is seeking an experienced, dynamic, and service-oriented Assistant General Manager to join our leadership team. The Assistant General Manager (AGM) will play a key role in overseeing the day-to-day operations of the club, and working alongside the General Manager to ensure the club operates smoothly, efficiently, and in line with our mission to deliver an outstanding member experience.
This is an exciting opportunity for a hospitality professional with a passion for luxury service, strong leadership and organization skills, and a strategic mindset. The AGM will be involved in managing staff, ensuring operational excellence, and implementing initiatives that enhance the member experience.
Responsibilities
Operational Management
Assist the General Manager in the day-to-day operations of the club, ensuring that all departments (front-of-house, food & beverage, facilities, and events) are running smoothly.
Participate in scheduling, training, and development of staff, ensuring high standards of service are maintained.
Maintain a high standard of cleanliness and safety throughout the club.
Collaborate with the General Manager to develop and implement operational policies, procedures, and systems to improve efficiency and member satisfaction.
Member Relations
Build strong relationships with members, ensuring their needs and expectations are met.
Address member inquiries, complaints, or concerns in a professional and timely manner.
Implement initiatives to improve member engagement and satisfaction, such as special events, services, or new offerings.
Ensure a warm, welcoming atmosphere is maintained at all times, and members feel valued and appreciated.
Staff Management and Leadership
Provide leadership, mentorship, and guidance to club staff, ensuring that all team members are motivated, well-trained, and adhere to the club’s service standards.
Support the General Manager in recruiting, training, and retaining talented staff.
Foster a positive, team-oriented work environment that encourages collaboration, innovation, and accountability. Event Planning and Execution
Support the planning, coordination, and execution of club events, including social gatherings, business meetings, and private functions.
Work closely with the events team to ensure seamless logistics and exceptional member experiences during events.
Other Duties
Stay informed about industry trends and best practices to continuously improve club offerings.
Act as the General Manager in their absence, ensuring that operations continue uninterrupted.
Qualifications
Experience: At least 5 years of experience in food-and-beverage hospitality, with a minimum of 2 years in a supervisory or managerial role. Experience in private membership clubs or high-end service environments is a plus.
Education: A degree in Hospitality Management, Business Administration, or a related field is preferred but not required.
Skills:
o Strong leadership and team-management skills, with the ability to motivate and inspire staff.
o Excellent communication and interpersonal skills, with the ability to build rapport with members and staff.
o A bias toward organization and documentation, to continue building our knowledge base and strengthening the institutional memory.
o Financial acumen, with experience managing budgets and controlling costs or an aptitude for same.
o Exceptional problem-solving abilities, with a focus on customer service and operational efficiency.
o Ability to manage multiple tasks and priorities in a fast-paced environment.
Knowledge: A strong understanding of F&B operations and management, and event planning.
Physical Requirements: Ability to work flexible hours, including evenings and weekends. Must be able to stand, walk, and move about the club for extended periods.
Compensation
Competitive - salary based on experience
Benefits package, including medical, dental, and vision
Opportunities for professional growth and development within a growing membership organization
Shift Meal
Parking
How to Apply
Please reply to the posting via Craigslist and submit your resume and a cover letter outlining your experience and qualifications for the Assistant General Manager role at wineLAIR. OR visit https://winelair.us/jobs to view the job posting on our website and learn more about the Club. On that posting you'll find the direct-submission email address.
wineLAIR is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace. We encourage all qualified individuals to apply.