Senior Manager, Fraud Business Support

427040BRJob Title:Senior Manager, Fraud Business SupportCompany Overview:Our ValuesAt TD, we're guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and behaviors. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career, and be part of our caring and inclusive culture.Making Your Well-being a PriorityA caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.Who We AreTD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.Auto req ID:427040BRDepartment Overview:Job Description (Day in the Life)The Senior Manager, Fraud Business Support will manage a team providing business support for TD Bank's US Fraud Management Department. TD Bank is seeking an experienced, self-motivated team player who will use their previous expert knowledge in PowerPoint Presentations to facilitate the creation of high-impact presentations for both internal and external audiences including executive leadership for Monthly Business Reviews, Risk Committees, Board of Directors, TD leadership, Town Halls, and external presentations. Leader will plan and coordinate content in creating agendas for key meetings, including developing talking points for fraud leadership, and managing meeting takeaways. Additionally, this leader will provide centralized consolidation to fulfill routine and ad hoc requirements by generating multifaceted insights and understanding of fraud key messages using skills honed through previous experience such as business partnering and communication (both written and verbal).The Senior Manager, Fraud Business Support will effectively and independently collaborate with the Fraud Leadership Team and other key offices regarding execution of business planning activities such as organization goals, business reviews, scorecards, performance management, etc. The Senior Manager, Fraud Business Support will also provide people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required.Country:United States, US TD FootprintJob Requirements:Education & Experience:

Bachelor's degree in a related discipline or;

7+ years or internships/coop work experience in a related capacity

Master's degree in a related discipline preferred

Experience in fraud management – preferred

Proficient with Microsoft Office applications; Advanced Excel & PowerPoint skills preferred

Strong communication skills and a proven ability to develop effective relationships with external and internal business partners are required

Skilled in managing budgets, P&L and resource allocation

Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives

Ability to handle confidential information with discretion

Ability to exercise sound judgement in making decisions

Previous People Management experience is an asset

Must be eligible for employment under regulatory standards applicable to the position.

Customer Accountabilities:

Contributes to the strategic direction of both fraud and supported business's, playing a key role in the development and implementation of the overall business strategy while balancing Customer experience and fraud risk

Provides direction and/or input to complex, wide ranging enterprise or cross-function/business projects/ initiatives as a subject matter expert

Facilitates key discussions and provides thought leadership to executive audience (output is roadmap and/ or strategic plan/ deliverables/ frameworks/ short to long term goals etc.)

Works effectively with multiple teams across a broad spectrum of initiatives and functional domains, influencing and aligning others as needed

Hours:40Job Details:Depth & Scope:

Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required

Sets operational team direction to ensure alignment on goals

Accountable for developing, understanding, and implementing Fraud Management strategic goals within given area of oversight

Reviews fraud attacks/ emerging threats to understand & address coverage gaps within strategies, policies, procedures, and prioritizations to deliver on fraud loss plans and optimize return on investment

Leads and provides insight into quarterly & annual fraud loss, and operational capacity forecasting exercises

Socializes procedure/ project changes and is accountable to adhere to Change Management protocols

Identifies & addresses key reporting needs required to manage fraud losses, providing design input to enterprise reporting needs

Where applicable, this role is responsible for monitoring/ reporting

Coordinates with internal partners to refresh reports when data or requirements change

Drives project development, intent & ongoing partner projects inclusive of varying project disciplines; provide risk identification and support the development of business cases including expense, fraud loss benefits, and cost/loss estimates

Reviews and provides approvals for business level requirements/change by leveraging fraud expertise to ensure they meet strategic goals

Ensures Fraud policy/ process alignment & implementation for both fraud and supported business lines

Provides senior and executive leadership with insights into loss/operational performance updates

Reviews and evaluates potential technology investments for both fraud management and fraud supported business lines to meet current fraud/ business strategic goals

Provides TD perspective at various industry forums

May own vendor management relationships on behalf of the Fraud business and is responsible for managing the success of those relationships

When working on formal projects, expectation is that their responsibilities will be to the highest tier and risk classified projects

Strategic partner to leadership team on the management of the portfolio and financials, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and; identifying operational efficiencies and opportunities with other business management / enterprise areas

Develops annual roadmaps and/ or long-term plans for own area and influences plans both within Fraud Management and in Partner business lines

Responsible for management of the overall team providing both leadership and guidance, Set's targets and objectives for the team and delivers results

Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually looks for ways to provide and enhance the value delivered

Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans

Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner

Manages employees in compliance with all human resources policies, procedures and guidelines of conduct

Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes

Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives

Inclusiveness:Our Commitment to Diversity, Equity, and InclusionAt TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.AccommodationIf you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.How We're Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.We look forward to hearing from you!State:Delaware, Connecticut, District of Columbia, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, TD FootprintCity:Atlanta, Baltimore City, Boston, Burlington, Charlotte, Cherry Hill, Concord, Fairfield, Greenville, Miami, Mount Laurel, New York, Philadelphia, Portland, Providence, TD Footprint, Vienna, Washington, WilmingtonQualifications:Shareholder Accountabilities:

Collaborates with partners on business challenges and deliver fact-based advice that aligns to strategy and drives shareholder values

Accountable to ensure operational strategies/ standards/ procedures and objectives achieve measurable excellence in the quality delivery of sales, service, and products aligned with “industry best practice” and overall enterprise strategy and objectives

Participates in establishing and executing development/ input on fraud impact for business cases as well as drive towards execution of deliverables to meet the desired results; accountable to the successful delivery of those results

Responsible for ensuring that presentations/ communications to management, stakeholders, and project owners have gone through appropriate oversight and review in order to ensure the highest quality of output

Responsible for the review of business requirements and project execution as it relates to business scope

Keep abreast of emerging issues, trends, and evolving fraud risks and assess potential impacts to the Bank

Assess/ identifies key issues and escalate to appropriate levels and relevant stakeholders where required

Maintains a culture of risk management and control, supported by effective processes and sound infrastructure and in alignment with risk appetite

Responsible for the effective deployment of strategic goals both within fraud management and supported business lines

Ensures employees are knowledgeable; and assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct

Employee/Team Accountabilities:

Provides thought leadership and/ or industry knowledge for own area of expertise

Supports a positive work environment that promotes service to the business, quality, innovation and teamwork; ensure timely communication of issues/ points of interest

Identifies and recommends opportunities to enhance productivity, effectiveness, and operational efficiency.

Works effectively as a team, supporting other members of the team in achieving business objectives and providing client services.

Participates in knowledge transfer within the team and business units.

Role model behaviors consistent with TD's leadership profile, customer and employee experience agendas and risk and control culture

Creates an extraordinary place to work, advance and sustain a unique, inclusive culture that reflects TD’s diversity agenda, and creates an extraordinary employee experience

Work Location:4140 Church RoadBusiness Line:TD Bank AMCBJob Category - Primary:Risk ManagementJob Category(s):Risk ManagementState (Primary):New JerseyState #2:New YorkState #3:FloridaState #4:MassachusettsState #5:PennsylvaniaState #6:South CarolinaState #7:ConnecticutState #8:New HampshireState #9:MaineState #10:VermontCity (Primary):Mount LaurelCity #2:New YorkCity #3:MiamiCity #4:BostonCity #5:PhiladelphiaCity #6:GreenvilleCity #7:FairfieldCity #8:ConcordCity #9:PortlandCity #10:BurlingtonTime Type:Full TimeEmployment Type:RegularJob Searches Match:StatewideState #11:VirginiaState #12:MarylandState #13:DelawareState #14:Rhode IslandState #15:District of ColumbiaState #16:North CarolinaState #17:GeorgiaCity#11:ViennaCity #12:Baltimore CityCity #13:WilmingtonCity #14:ProvidenceCity #15:WashingtonCity #16:CharlotteCity #17:AtlantaPay Range:$108,160 - $175,760 annuallyFederal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.