Post ER Engagement Specialist

OVERVIEW:McClendon Center is seeking compassionate and motivated individuals to serve as Post-ER Engagement Specialists (PEES). In partnership with AmeriHealth Caritas DC, this position focuses on improving post hospital follow-up care for high-risk Medicaid members following emergency department (ED) visits.This is a unique, field-based role located at Washington Hospital Center and Howard University Hospital, where you’ll play a vital role in helping vulnerable individuals access the services they need to improve their health and well-being.POSITION SUMMARY:As a Post-ER Engagement Specialist (PEES), you will proactively engage members who frequently use emergency room services and may struggle to connect with ongoing medical or behavioral health care. Using the Event Notification System (ENS) provided by AmeriHealth Caritas DC, you will locate members in person at the emergency room waiting rooms, complete historical documentation, and connect the member to appropriate follow-up services to include primary, medical, and/or behavioral health services.PRINCIPAL ACCOUNTABILITIES:Review ENS reports to identify high-risk Medicaid members following ED visits.Verify member eligibility using NaviNet.Make at least three substantial outreach attempts per member, in accordance with AmeriHealth Caritas DC guidelines.Contact members to conduct or coordinate behavioral health screenings in collaboration with the Patient Discharge Coordinator Clinical Supervisor.Conduct health and behavioral screenings to determine immediate care needs.Refer members to appropriate services, including:Primary care or specialist post-discharge appointmentsIntake appointments with Community Support Agencies (CSA)AmeriHealth Caritas DC care management programsFollow up with each member to confirm attendance at scheduled appointments and assist with rescheduling if needed.Collaborate with hospital staff, AmeriHealth Caritas DC, and internal teams to support seamless care coordination.Document all outreach efforts and outcomes thoroughly in the Credible system; documentation must be timely, accurate, and descriptive.Track progress toward Referral/Completion status in accordance with program requirements.PROGRAM IMPACT:This program reduces non urgent ED visits, promotes access to outpatient health services, and helps members stay engaged in their aftercare plans. As a PEES member, your work directly improves the health and quality of life of vulnerable members of the community.COMPENSATION:PEES are compensated a flat rate of $210 per located and engaged member, once all conditions for Referral/Completion have been met as outlined by AmeriHealth Caritas DC.