Vacancy caducado!
We're going places, hop on board. Our value is in our employees - smart, passionate, and fun people. Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated Desktop Support Technician for a Full-Time position. Job Summary: We are currently seeking a Desktop Support Technician (DST) for a full-time position. This role is largely responsible for providing operational support services to the organization. We are looking to fill the need to have a highly competent and highly motivated individual in this role. This is an Enterprise Operations Support role, and as such it will require a commitment on your part as well as ours. Essential Functions: Some of the primary responsibilities of this role would include:
- All aspects of both Remote and Deskside computer support
- Owning, tracking, and resolving Information Technology (IT) incidents and requests
- Fulfilling requests and resolving incidents within SLAs on a daily basis to ensure service-related issues are identified and resolved within established SLAs
- Responding to alerts and escalations and working with both user and IT support groups to come up with strategic solutions to recurring problems
- High school diploma or equivalent. Bachelor's Degree preferred.
- HDI Analyst Certification (e.g., CSA, SCA, DST, etc.) - required within 10 business days of hire
- CompTIA A+ Certification - required within 90 days of hire
- Microsoft Certification (e.g., MCTA, MCSA, MSCE, MCSM, etc.) preferred
- Apple Support Certification preferred
- Incident Management
- Problem Management
- Change Management
- Critical thinking skills
- Active listening skills and effective communication strategies
- Process improvement knowledge (e.g., ITIL Foundations in Service Management, CMMI, etc.)
- Enterprise ticketing application experience - Remedy Service Management experience preferred.
- Installation and maintenance of Windows OS
- Installation and maintenance of Apple preferred
- Installation and maintenance of mobile devices
- Installation/updating of desktop software
- Remote desktop connections
- Antivirus support
- Backup and recovery
- Desktop performance monitoring and optimization
Vacancy caducado!