Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryHuman ResourcesCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$99,100.00 - $163,500.00Target Openings1What Is the Opportunity?Are you an HR professional with a general knowledge of employment law and the ability to establish credibility and rapport, while objectively drawing factual conclusions? As a Manager, Investigations, Employee Relations (ER), you will work as part of an ER investigation team and will be responsible for conducting and documenting a variety of Human Resources (HR) investigations across multiple business units, gathering relevant facts and presenting your findings in an efficient, detailed and professional manner.What Will You Do?
Your responsibilities may include all or the majority of, but not limited to, these components:
Simultaneously conduct multiple HR investigations of normal to moderate risk, including complaints submitted through the Internal Dispute Resolution (IDR) Process, ER Hotline, Ethics Point Helpline and other channels.
HR concerns and allegations investigated include, but are not limited to, allegations of discrimination, harassment, hostile work environment and retaliation raised under federal, state or local Fair Employment Practices laws, ethics violations alleging violations of HR policies, and other violation of company policies (many investigations are conducted under privilege).
Prepare comprehensive and timely investigation reports and effectively summarize findings to key stakeholders.
Work in partnership with respective ER Directors, HR Generalists (HRG), Employment lawyers and other stakeholders throughout the investigation process as appropriate.
Document all managed HR investigations in Travelers’s ER case management system in a timely manner and ensure investigation records are updated appropriately after investigation milestones; analyze and report out ER investigation data periodically.
Assist ER investigation team and ER Leadership with developing and updating HR investigation tools and resources and training modules, aimed at streamlining the investigation process and instituting HR investigative best practices that are consistent across the enterprise.
Support and assist with ER programs, projects and initiatives, such as medical accommodations, and policy and process reviews, as needed.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
5 years’ HR/ER experience or equivalent in education and experience, with strong knowledge of Employee Relations. 1 year experience leading and conducting HR investigations in a corporate environment.
Experience supporting Employee Relations efforts in a matrixed organization.
General P&C Insurance knowledge.
Demonstrated experience managing HR investigations with high level of confidentiality.
Advanced HR knowledge, and general knowledge of employment laws and HR investigation best practices.
Strong oral and written communication, strategic thinking, conflict management, organizational and presentation skills.
Proficient in analyzing, manipulating and reporting out on ER investigation data and demonstrated experience using ER case management systems.
Ability to work well in a team environment.
Some travel may be required (approximately 20%), sometimes on very short notice.
Law degree is a plus, but not required.
What is a Must Have?
Minimum of 3 years’ HR/ER experience or equivalent in education and experience.
What Is in It for You?
Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .