Summary
The Front Desk Supervisor will provide leadership, training, and direction to the front desk team. They will act as an active member of the front desk team when needed.Job Posting Deadline
Applications for this position will be accepted until January 19, 2025.
Essential Job Functions
    Train and monitor staff
    Welcome guests upon their arrival and assign rooms
    Provide information about the hotel, available rooms, rates, and amenities
    Work in our system “Alice” to impute maintenance requests
    Respond to guests’ complaints in a timely and professional manner
    Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms
    Coordinate with housekeeping to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
    Work closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check in and check out
    Create unique baskets or special amenities for special guests 
    Deals with all guest related issues as well as emergency and security situations in all areas of the hotel
    Accept reservations, changes, and cancellations 
    Make change, post charges, reconcile daily work, and make deposits
    Other duties as assigned