ADMINISTRATOR V (Field Operations Manager) - Division of GamingPrint (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4409643) ApplyADMINISTRATOR V (Field Operations Manager) - Division of GamingSalary $86,916.00 - $113,004.00 AnnuallyLocation Lakewood, COJob TypeFull TimeJob NumberTGA-00445-03.2024DepartmentDepartment of RevenueDivisionEnforcement - GamingOpening Date04/19/2024Closing Date4/30/2024 5:00 PM MountainFLSADetermined by PositionFLSA StatusExempt; position is not eligible for overtime compensation.Primary Physical Work Address1707 Cole Blvd., Suite 300, Lakewood, 80401. This Hybrid position is primarily in office but may have the option to work partially remote as determined by the needs of the Division.
Description
Benefits
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Department InformationThis position is open only to Colorado state residents. We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state. The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc), employee wellness program and a great benefit package. CDOR Vision To empower businesses and individuals through quality customer service, innovation and collaboration. CDOR Mission To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. CDOR Values Description of JobDivision of Gaming:Ensures that limited gaming is conducted honestly, fairly, and competitively, and is free from criminal and corrupt elements.What we do:Administers new technologies in slot machines and associated equipment as these technologies relate to the gaming industry. This entails setting the policy direction that the Colorado Division of Gaming will take regarding whether a new technology will be allowed or prohibited in the Colorado limited gaming jurisdiction.A typical day in the life of an Administrator V:
Directly responsible for the Phase I testing of new technologies (see note below regarding Phase I explanation).
Additionally, this position provides supervision for Field Operations staff and provides guidance to two Compliance Investigator II's (team leaders) and five Compliance Investigators (field technicians) to maintain proper levels of competence and expertise in new technologies as these technologies relate to slot machines and associated gaming equipment.
Position also manages the Systems and Machine Approval Committee (SMAC), which entails ensuring the Division’s independent testing labs maintain test scripts that comply with the technical standards that this position has decided upon.
Primary Duties:Gaming Device Evaluation and Approval
Reviews the legality of proposed new technologies.
Reviews, analyzes, and inspects gaming devices submitted for approval in a lab setting as a member and Chair of the Systems and Machine Approval Committee (SMAC).
Creates and implements recommendations for amendments to rules, regulations, and Internal Control Minimum Procedures (ICMP) to address current inventory and advancements in gaming device technology.
Clarify Existing Rules and Regulations
Presents policy decisions to allow or prohibit specific gaming technologies to affected/interested parties on behalf of the Field Operations team and assists with gaming investigations.
Supervision
Oversees the work product of the Field Operations section, which includes but is not limited to, the conduct of investigations, the quality and accuracy of investigation reports, compliance monitoring and reports, and disciplinary actions.
Ensures the timely updating of work unit policies and procedures manuals and section strategic plan on an annual basis.
Ensures employees are cross trained as appropriate. Evaluates internal work processes and recommends and/or implement improvements. Monitors staff competence and job knowledge in new technologies, cheating methods, and requirements involving slot machines and associated equipment. Monitors staff for results related to field testing of new technologies in slot machine platforms and associated gaming equipment to determine compliance with applicable internal controls, rules, and regulations.
Education & Training
Provides training to the gaming industry, state agencies, the public, and Division staff regarding gaming device compliance and inspection procedures, previous and current technology and projected advancements, regulatory rule and procedure changes, compliance-related issues, and cheating techniques.
Resolves complaints/disputes initiated by the gaming public and licensees regarding gaming devices.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement: (New) This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: (New) H1B5XX ADMINISTRATOR V (https://drive.google.com/file/d/0B4enHpLSVk4eWkZaX3pITkthalE/view?usp=sharing&resourcekey=0-7JnyseeYiyxZjlARRHfAZg) MINIMUM QUALIFICATIONS:Education and Experience:Must meet one of the following or any combination of experience/education to meet the qualifications: Experience Only:
8 years of professional experience in the gaming industry which included working with slot devices and component parts aka (table game shufflers, table game progressive systems/controllers, and other associated electronic table game components.
OR
Education and Experience:
Bachelor's degree from an accredited institution in a field of study related to the work assignment.AND4 years of professional experience in the gaming industry which included working with slot devices and component parts aka (table game shufflers, table game progressive systems/controllers, and other associated electronic table game components.NOTE:If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. Necessary Special Requirements
Must possess and maintain a current and valid Colorado driver's license.
Some travel is required.
Requires walking and standing to a significant degree.
Preferred Qualifications and CompetenciesThe preferred candidate will possess
Knowledge of Colorado rules and regulations related to Division of Gaming.
Additional experience in a gaming regulatory environment and have experience in the inspection of various types of electronic gaming devices and associated equipment.
Experence providing technical assistance to Table Games Committe (TGC) regarding table game equipment.
Demonstrated flexibility and ability to identify and handle simultaneous, competing priorities, often with minimal notice
Proven experience with agency budget, property.
Proven ability to engage with a diverse set of internal and extenal stakeholders.
Proficient in the use and operation of current gaming equipment validation tools.
Knowledge and understanding of gaming rules. regulation and Internal Control Minimum Procedures (ICMP).
Excellent written,communication and interpersonal skills.
Proven ability to work independently and accept supervision.
Demonstrated strong analytical skills and attention to detail.
Ability to work in a flexible environment requiring change and accountability
Ability to multi task in a fast-paced environment with strong attention to detail
Ability to prioritize workload and delegate assignments to meet goals and objectives
Ability to work independently and get assigned duties accomplished within the specified timeframes.
Create documents, reports w/charts & graphs.
Proficiency using spreadsheets, and organizational charts.
Proficiency in the Microsoft Office Suite
Proficiency in Google Suite
Proven avility to manage sensitive and condidential information
DOR Required Skills and Competencies :
Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions of Employment with the Colorado Department of Revenue :
As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist:
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado" .
Work history must be documented in detail under the experience portion of application-"see resume" will not be accepted.
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement) Resumes will not be used in lieu of application, you must submit a complete application to be considered.
2) A complete Supplemental Questionnaire (Submit online as part of your application)
Minimum Qualifications and Comparative Analysis:
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants.
Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights:
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb .
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
Supplemental InformationEquity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Jacqueline Brown-Tremble at [email protected] The State of Colorado is an equal opportunity employer. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. How to apply: Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed. If not applying online, submit application to: It is recommended that you apply on-line and it is the applicant's responsibility to ensure their application materials include all documents in the applicant checklist and that they are received by the CLOSING DATE and TIME. Department Contact Information: Anita McEachern - HR Analyst [email protected] of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 CDOR- If you are a current classified employee of another agency or department within the State of Colorado, please indicate your current classification. If not, please simply respond with "NA" 02 CDOR - By clicking "Yes" below, I am certifying that I understand that this position is designated as a hybrid work position. This indicates the selected employee will work outside of a traditional State facility, but may be required to perform work on site occasionally as determined by the supervisor of the position. Although it is designated as hybrid the position is still part of the State classified personnel system and as such requires applicants to be a current Colorado Resident at the time of application per The Colorado Constitution, Article XII, Section 13.
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No
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CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care.
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Explain in detail your supervisory experience as it is related to the position.
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Explain in detail your experience with the gaming industry which included working with slot devices and component parts as it is related to the position.
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Please explain in detail your experience as it is related to the position.
Required Question
AgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email