Position InformationClassification TitleTemporary HourlyEmployment CategoryTemporaryIs this an Hourly position?YesWork Hours/Week0-40Overtime Eligible?YesPosition LocationFort Collins, CO 80523Does this position qualify for hybrid or remote work?NoDescription of Work UnitThe College of Health and Human Sciences’ IT Group manages approximately 1,500 desktop and laptop computers and supports over 9,000 faculty, staff, and student users. Helpdesk Specialists work on a team that provides front line Tier 1 technical support for our faculty and staff by responding to helpdesk tickets and answering our helpdesk phone line, as well as assisting on various IT related projects throughout the year.Search Contact [email protected] SummaryThe position is hourly and continues through the spring, summer, and fall semesters. Fall, winter, and summer breaks are encouraged but optional. Training is on the job. Schedule is flexible to accommodate classes and school-related activities. Operating hours are M-F, 8am-5pm. We are looking for applicants able to work between 10.0 and 35.0 hours per week.Position Minimum Qualifications
Applicant must have basic competency with computers (i.e., installing software, Microsoft Office, etc.) and a desire to increase their personal knowledge and skills in technology.
Applicant must be a team player with strong interpersonal skills.
Applicant must be reliable and professional and have strong customer service skills.
Preferred Qualifications
Previous experience with computers in a corporate or business setting.
Experience with both windows and apple operating systems.
Posting DetailsWorking TitleHelpdesk SpecialistPosting Number202400442TDepartmentCollege of Health & Human Sciences (Dean's Office)Salary Range$15.00 - $20.00/hrEmployee BenefitsVisit CSU’s Human Resources website for detailed benefit plan information for temporary employees in the following University benefit area:https://hr.colostate.edu/hr-community-and-supervisors/benefits/benefits-eligibility/Close Date06/13/2024Special Instructions to ApplicantsTo apply, please submit a resume and cover letter, making sure to address the required and, if applicable, preferred job qualifications, and list contact information for 1-3 professional references. In addition, please include your current availability Monday-Friday from 8:00am- 5:00 pm. References will not be contacted without prior notification to applicant.Background Check Policy StatementColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.EEO StatementColorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,[email protected] Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,[email protected] Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,[email protected] person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .Diversity StatementPersonal or professional commitment to diversity and inclusion as demonstrated by persistent effort, active planning, allocation of resources and/or accountability for diversity and inclusion outcomes.Essential Job DutiesJob Duty CategoryIT SupportDuty/ResponsibilityA Helpdesk Specialist is primarily responsible for assisting college faculty, staff, and students with general and technical computing questions, hardware and imaging setups, and software installation and configuration. Support is provided to users over the phone, through email, via screen sharing and in person. Percentage Of Time100ReferencesMinimum References Required1Maximum References Required3Documents Needed To ApplyRequired Documents
Resume
Cover Letter
List of Professional References
Optional Documents