DescriptionReports to: Director of Sales
Pay Range: $72,000.00 to $78,000.00
Application Deadline: July 29, 2024 or until position is filled
Age requirement: 18+
Education or Formal Training:
-High school diploma or GED a must
-1-3 years previous sales or event management experience a must
-College degree preferred
-Computer skills with Delphi Conference Services Management System preferred
General Purpose: To provide a superior level of customer service beginning
in the contracting phase. Provide hands on assistance to all social groups:
i.e., weddings and mitzvahs, golf tournaments, banquets as well as
corporate events while on property. Works closely with Director of Sales,
Director of Event Management, Conference Service Managers, other Catering
and Sales Managers, as well as operational departments. Uphold Clear
communication and interaction with all departments and department heads on a
variety of topics associated with these groups are a must. This individual
will be a highly motivated, customer service expert who is results
oriented, and works well in a fast-paced environment.
Essential Duties/Responsibilities:
-Provide excellent customer service to Conference and Catering groups in the
contracting, pre-planning stage, and while they are on property.
-Ensure Sales and Catering goals are met. The hotel reserves the right to
establish and revise goals due to changing business needs.
-Establish and maintain a positive, professional relationship with client
through effective, accurate, timely and reliable communication and action.
Always remaining one step ahead of the client in anticipation of their needs.
-Guarantee that each client's expectations, requirements, and requests
are being met prior to arrival and throughout their visit.
-Greet all clients while on property. Meet with the appropriate staff prior to
the function to ensure any deficiencies are corrected by respective personnel.
-Communicate with clients via telephone contact, written correspondence,
and in person. Our policies and procedures as they relate to the coordination
of their events.
-Respond to all Conference and Catering group inquires in the established
timely manner.
-Answer all incoming calls within 3 rings and with the proper greeting and
telephone etiquette. Timely response to phone calls and messages, ensuring
the messages are returned.
-Attend events related to developing business and conduct sales calls (in
person and via phone) to develop new accounts and event contracts.
-Ensure that all necessary information is obtained from the client in a timely
and accurate manner. Ensure all communication to other departments is
produced accurately and on time. Communicate the guest requirements clearly
to all the appropriate department according to the prescribed standard
operating procedures.
-Levels of patience, tact, and diplomacy to defuse anger, collect
information and resolve conflict.
Other Duties/Responsibilities:
-Assist team in a variety of activities as deemed necessary
-Attend departmental meetings, operation meetings when necessary, and
hotel staff meetings
-Participate in hotel initiatives
-Site Tours
-Departmental projects as needed.
Associate is held accountable for all duties of this job.
Job Qualifications
To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
Knowledge:
-Basic knowledge (Microsoft applications, Delphi/Internet applications)
-Customer service/quality focus
-Business/Financial knowledge
-Phone etiquette
-Meeting room set up & space management
-Basic Audio Visual knowledge
-Food & Beverage knowledge
-Menu planning/exhibit knowledge
-Decor enhancements
-Basic planning skills
Skills:
-Effective communication/inter-personal skills
-Team player
-Goal oriented
-Creative up-selling techniques
-Strong verbal and written communication skills
-Excellent listening skills
-Mathematical skills
-Presentations skills
-Typing skills
-Scheduling
-Time Management
Abilities:
-The ability to work well in a team
-Ability to learn quickly
-Must be adaptable and flexible
-Ability to multi-task
-Remain calm and professional under stress
-Ability to maintain a positive attitude
-The ability to handle conflict and confrontation
-Ability to work with little or no supervision
-Be able to make decisions, possess good judgment
-Must be able to showcase initiative to include anticipating guest needs
before it becomes a necessity.
-Must be able to evaluate and select or suggest alternative courses of action