The hiring salary range for this position is $2,501.72 - $3,003.08/semi-monthly or $5,003.44 - $6,006.16/month or depending on qualifications.
DRCOG’s Area Agency on Aging Program has an essential position open for a well-versed individual
within our Case Management program. The Case Manager position assists older adults (60 +) and adults
with disabilities, by providing intensive short-term services with the goal of assisting the person in
obtaining services that allow them to remain healthy, independent, and safe at home. Case managers
discuss an individual’s needs and goals, conducts comprehensive assessments, creates a care plan with
the person, and helps apply and access appropriate services and benefits. Case managers provide
services both over-the-phone and in person throughout the eight county AAA region.
The work involves advanced generalist knowledge of resources for older adults and adults with
disabilities to help them understand their options in living independently and with needed services. The
successful candidate will possess the ability to work independently, have strong time management skills,
and must be able to successfully develop rapport with those they are working with.
The Denver Regional Council of Governments serves as a visionary leader along Colorado’s front range. We tackle the BIG issues, like growth and development, transportation and meeting the needs of older adults. Our success is built on, and defined by, long-standing partnerships and serving as a forum for discussing these and other emerging issues in an effort to collectively find innovative solutions. DRCOG is a Regional Planning Commission per Colorado state statute, is the federally designated Area Agency on Aging (AAA), and the Metropolitan Planning Organization (MPO) for the Denver region. Our culture and values fuel and inform the work we do, and employees are rewarded with competitive compensation, generous benefits and an adaptable work environment. Sound like a good fit? We’d love to meet you!
ABOUT THE POSITION OF Case Manager (Aging and Disability Resource Center)
This class specification represents only the core areas of responsibilities; specific position assignments will vary depending on the needs of the Division.
Performs client interviews, intake and assessments to determine service needs and resource
requirements; serves as an agency representative with other service providers to address service
requirements, availability and needs assessment; makes resource referrals to both internal and external
programs; provides client advocacy based on required situations.
Evaluates and documents program eligibility status; determines case safety level, emergency status
and/or need for crisis intervention or mandatory reporting; determines, develops, and communicates
client service action/case plans; monitors and documents plan status and performs follow up on case
services; evaluates plan outcomes.
Coordinates the exchange of service information and service care provision with other agencies;
provides recommendations regarding course of action; assists in conflict or behavior management; and
assists in the resolution of disagreements among clients, families, systems and service providers.
Monitors client status; provides counseling and intervention support; conducts on-site client visits and
perform comprehensive needs assessment; performs safety and risk assessments; determines crisis
intervention needs; monitors services and makes plan adjustments as client needs change; escalates
case management supervision as required.
Prepares, documents and maintains case and/or program information; collects, manages and analyzes
data to produce reports documenting program measures and outcomes; provides recommendations;
ensures the maintenance of timely program or case activity tracking, reporting and applicable billing.
Provides training and community education for groups and individuals; researches and identifies
community service needs; collaborates with stakeholders and makes program, process and community
service recommendations; prepares and disseminates information; and performs outreach for care
improvement. May be responsible for securing, monitoring and reporting special program funding.
Performs other duties of a similar nature and level as assigned.
Providing options counseling (short term case management) and case management for older adults
and adults living with a disability;
Providing consultation and case coordination for older adults and adults with disabilities, both in
person (during a “home visit”) and over the phone. This includes the following:
conducting individual needs assessments,
working with older adults and their families to identify options to address problems,
completing care plan detailing service needs,
contacting selected agencies to set up service,
following up with clients to ensure needs are met.
Providing short term follow up with consumers, family members, and service providers;
Providing information, referral, and assistance to the public regarding the resources and services
available to older adults, adults with disabilities and their families;
Fulfilling a customer service role, ensuring that the consumer experiences a welcoming atmosphere
and consumer satisfaction is achieved;
Establishing cooperative and collaborative relationships with regional stakeholders in the aging and
disability networks;
Maintaining confidentiality of client information as required by State and Federal laws and regulations
and professional practice standards.
Age and disability related issues and concerns of adults, their families and caregivers.
Aging and disability area networks and resources.
Principles and applications of critical thinking and analysis.
Best practices, trends and emerging technologies.
Principles and practices of program administration and management.
Principles and methods of qualitative and quantitative research.
Modern budget practices.
Record management principles.
Applicable federal, state and local laws, codes, regulations (based on assignment).
Customer service principles.
Specialized equipment relevant to area of assignment.
Modern office technology.
Researching industry trends, solutions and best practices.
Performing clinical assessment of client situations to determine case management and/or emergency
needs.
Conducting interviews to determine client or program service needs and/or intervention.
Gathering data, analyzing findings and applying logic and reason.
Interpreting, monitoring and reporting information and statistics.
Authoring original reports, documents and presentations.
Compiling and sorting data and articulating issues and recommendations.
Coordinating deadlines and prioritizing competing demands.
Maintaining program or case information.
Exercising confidentiality.
Collaborating and facilitating communication with program stakeholders.
Interpreting and applying applicable laws, codes, regulations and standards (based on assignment).
Providing customer service.
Utilizing a computer and relevant software applications.
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors,
the general public and others to sufficiently exchange or convey information and to receive work direction.
Familiarity with basic concepts of digital accessibility, including techniques for accessible writing,
presenting, remote meetings, and document creation.
Education and experience requirements:
Bachelor’s degree in gerontology, social work or related human services field and one to three years of related human services experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Bilingual English/Spanish highly preferred
Necessary Special Requirements:
Depending on assignment, some positions may require:
Certified Information & Referral Specialist for Aging/Disabilities (CIRS-A/D) certification.
Valid Colorado Driver’s License and access to an automobile or to substantively equivalent
alternative transportation.
STATUS: Full-time, Non-exempt
COMPENSATION AND BENEFITS
The hiring salary range for this position is $2,501.72 - $3,003.08/semi-monthly or $5,003.44 - $6,006.16/month or depending on qualifications.
APPLICATION PROCEDURE
To view the full job description, a complete listing of benefits, and to apply for this position, please visit our website at https://drcog.org/drcog-job-openings.
This position is open until 5:00 p.m. Mountain Time on Friday, October 4, 2024.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.