Position Summary
The Director of IT Support Services, Aspen Hospitality (AH), oversees a growing team of IT professionals dedicated to supporting the technology needs of our hotel General Managers and employees. This is a service role focused on enabling AH team members to provide guest service commensurate with our brand standards. The position is responsible for ensuring the efficient support and troubleshooting of end-user technology, guest-facing systems, and overall IT service delivery with the goal of upholding Aspen Hospitality’s service standards. The position supports the Little Nell in Aspen, a Forbes Five-Star property, the soon-to-open Nell New York, and six existing and opening Limelight hotels. This position reports to the Chief Information Officer.The budgeted salary range for this position is $110,000 - $150,000. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Job Posting Deadline 
Applications for this position will be accepted until March 29, 2025.Essential Job Functions/Key Responsibilities
    Lead, mentor, and manage a team of IT support specialists
    Oversee the support and troubleshooting of employee end-user technology including hardware, software, and in-room technologies
    Ensure timely resolution of technical problems and minimize disruptions to operations
    Implement industry standard support processes and tools, including incident management tracking and reporting, standard operating procedures, best practices, and service-level training
    Manage the support and maintenance of guest-facing technology systems such as property management systems, WI-FI, and in-room entertainment to ensure these systems are functioning optimally to enhance the guest experience
    Provide tier 1 support for all hospitality-related technology systems and act as the primary point of contact for initial troubleshooting and escalate complex issues as needed
    Oversee the creation, modification, and deletion of user accounts across various systems. Manage access rights to ensure secure handling of digital assets and maintain an organized, well-documented framework for managing permissions across hospitality platforms
    Effectively manage projects by using standard project management techniques including planning, communication, and budget tracking
    Manage multiple projects at once with a focus on prioritizing enhancements to create customer and business value
Partner with Aspen One (parent) IT and Business teams to ensure support service levels are maintained
    Effectively manage IT vendors, including communication, performance, issue resolution, and contracts
    Monitor the performance of IT systems and infrastructure while performing routine maintenance and updates to ensure systems are running efficiently and securely
    Other duties as assigned