Desktop Support Technician and IT Training Coordinator

The Desktop Support Technician and IT Training Coordinator will support the day-to-day IT needs of our entire user base spanning multiple locations, including remote workers, across a multitude of technologies; as well as coordinating and providing IT training to end users.  The technician will work closely with the Director of IT Services to develop and execute IT training initiatives for our end users. This role involves troubleshooting, diagnosing, and resolving issues to ensure the smooth operation of employees' IT systems. The technician will work closely with end-users to resolve technical problems, assist with installations, and ensure that workstations are properly maintained and configured. Job ResponsibilitiesRespond and resolve user support requests troubleshooting both hardware and software issues.   Leading our end user training and development program collaborating with Director of IT Services. Acts as an onsite technical resource for all office staff. Assisting with the onboarding and offboarding of end users.  Assist in quarterly scheduled maintenance across a growing end-user base.   Assist the Director of IT Services with the planning and implementation of large-scale projects.   Ongoing special projects as they arise.   Ongoing training for IT advancement.   Flexibility to accommodate users across multiple time zones.  Some communication/escalation outside normal hours, as needed.   Other duties as assigned.