Customer Support Assistant

Job DescriptionWe are looking for a dedicated and detail-oriented Customer Support Assistant to join our team in Denver, CO. This position involves providing top-notch assistance to our customers, ensuring their satisfaction, and contributing to a seamless service experience. If you thrive in a fast-paced environment and enjoy solving problems, this role is perfect for you.ResponsibilitiesRespond promptly and professionally to customer inquiries via phone and email.Provide accurate information about products, services, and policies.Troubleshoot and resolve customer issues with patience and efficiency.Maintain records of customer interactions and follow up on outstanding requests.Collaborate with internal teams to improve service quality and customer satisfaction.Identify and escalate complex issues to senior team members as needed.