Customer Support Assistant

Job DescriptionSonar Spark is seeking a detail-oriented and proactive Customer Support Assistant to join our team in Denver, CO. This role involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive customer experience. The ideal candidate is a problem solver with excellent communication skills and a strong ability to handle customer interactions professionally.ResponsibilitiesRespond to customer inquiries via phone and email in a timely and professional mannerAssist with troubleshooting customer issues and provide accurate solutionsMaintain detailed records of customer interactions and follow up as neededCollaborate with internal teams to ensure customer concerns are addressed efficientlyProvide support with order processing, returns, and account-related questionsIdentify and escalate complex issues to the appropriate departmentStay up to date with company products, services, and policies to provide accurate information