Customer Service / Sales Support (Day Shift)

Job Description

The role of customer service serves as a reliable support system for our sales team and customer base. Sales Support is crucial to our sales cycle by providing continuous support for sales reps through detailed administrative tasks, accurate research and reporting, clear communication and coordination with other departments. The ideal candidate is able to be effective in a fast paced environment, manage a high level of distractions, and strive for perfection.

• Accurate order entry, answer customer inquiries, report pricing and sales information, track issues, and resolve problems.
• Provide accurate product and pricing information internally and externally via face-to-face interaction, phone calls and email communication.
• Resolve order and inventory discrepancies by investigating data and history; providing results to appropriate departments; notifying managers and customers of future concerns.
• Monitor customer accounts and answer phone inquiries.
• Update managers and reps by consolidating, analyzing, and sending daily action summaries.
• Prepare price quotes by compiling product pricing and specs.
• Obtain correct, pertinent details regarding order concerns, sample requests, and customer inquiries.
• Manage daily Electronic Data Interchange transactions.
• Assist drivers with daily paperwork to ensure all aspect of their duties have been filled.

Qualifications

• 3-5 years minimum of customer service experience
• High School Graduate
• Requirements: Great communication skills (both verbal and written), good judgement, detail orientated; welcomes feedback; desire to learn; organized; and adaptable.
• Computer skills: Microsoft Office Suite, multi-line phone (a 10 key and typing test will be administered.)
• Bilingual would be beneficialbut is not mandatory.

Additional Information

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to wet conditions (non-weather) and extreme cold (non-weather). The noise level in the work environment is usually moderate.

We are conveniently located in north Denver near the light rail and close to the Stapleton and Northfield neighborhoods which offer numerous restaurants, coffee shops and shopping.

Seattle Fish offers a unique culture made up of fellow fishmongers and fishmonger support staff. We value our employees’ quality of life both inside and outside of work. Our employees have access to medical, dental, vision, life, short and long term disability insurances as well as participation in a 401 (k) retirement savings account. We offer a casual environment, tuition reimbursement, gym memberships, product purchasing, and company celebrations and events.

• Medical, Dental, Vision
• Health Savings Account with company match
• Flexible Spending Account
• Paid time off
• Company-paid life insurance and AD&D
• 401k with company match
• Tuition reimbursement
• 8 hours volunteer time
• Discounts on seafood and gourmet products

Job Type: Full-time, weekends required