The Walman Optical CompanyCustomer Service Clerk IIDenver, CO 80239We are currently seeking an experienced Customer Service Clerk , with optical background, for our fast-paced Optical Lab located in Denver. This is an excellent opportunity to join our team!Job SummaryThis position performs a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.Duties:
Receive phone orders from customers in a thorough and friendly manner.
Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
Frame Tracing and order tray up.
Accurate and timely data entry into Digital Vision Inc. (DVI) optical manufacturing software system.
Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
Monitor and expedite back ordered products. Communicate delays in filling order to customer.
Receive and establish procedures for new products and file and organize product information.
Perform other duties as assigned.
Experience/Qualifications
High School Diploma, GED or equivalent; plus two (2) years of relevant work experience
Previous background should include optical knowledge…retail or wholesale experience
Ophthalmic and/or Digital Vision Inc. (DVI) optical manufacturing software experience preferred
Good organizational and communication skills
Ability to perform all clerical and computer functions in support of the lab operations as well as support of sales and marketing efforts
Must be highly detail-oriented with the ability to meet and maintain deadlines
Accurate Data entry skills
Must be able to lift and/or move up to 25 pounds
Benefits
Competitive Salary
Medical Insurance
Dental Insurance
Life Insurance
LTD
PTO
401(k) with company match
If you are interested in becoming part of the Walman Team please apply online today.The Walman Optical Company is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth.The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.Equal Opportunity Employer, including disabled and veterans.